Assistant Store Leader - Operations

Assistant Store Leader of Operations

Location:

Mall of America - Bloomington, MN

The Assistant Store Leader of Operations leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement.

• Fosters a guest-focused team environment through driving volume and anticipating guest needs
• Achieves excellent guest service by role-modeling company service standards
• Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention
• Holds self and associates accountable for achievement of financial results and performance standards
• Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
• Empowers and involves associates in decision‑making processes
• Receives feedback and fosters dialog around solutions
• Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results
• Fosters team commitment through support, relationship building, and recognizing individual contributions
• Leads by managing through change and adversity
• Makes recommendations on hiring, promotions, and terminations of team members based on performance

• Consistently meets or exceeds store and individual goals and contributes to the store’s overall goals
• Engages guests and makes their shopping experience exceptional
• Co‑leads floor sets/refresh management
• Manages and oversees scheduling
• Manages back‑of‑house organization
• Manages shipment and product prep process (steaming, hanging, etc.)
• Plans and manages merchandise markdown process
• Manages supply orders, maintenance and cleaning
• Manages inventory/damages, audits, and banking & loss prevention systems
• Trains new associates on operational processes
• Co‑manages payroll and is responsible for store’s financial performance
• Responsible for decisions regarding store operations and planning
• Controls workflow through successful planning and delegation
• Executes task directives within designated time frames
• Completes opening/closing procedures
• Adheres to loss prevention practices and reports potential incidents to ensure shortage control and protect company assets
• Communicates effectively with the executive team and must be able to lift & carry heavy boxes (up to 30 lbs)

Utilizes and manages the use of weekly reporting to track, analyze, and communicate business results and determine strategies to maximize sales.

Interprets Home Office communication through Store Leader / District Leader partnership; partners with the Visual District Leader and Visual Assistant Store Leader to oversee and manage the roll‑out of floorsets, window sets, fixture placement and overall visual environment. Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with the team. Communicates performance observations and offers feedback to the District Leader.

• 1 year Retail Management experience
• Bachelor’s Degree preferred
• Physical ability to perform tasks, which may require prolonged standing, sitting, reaching, kneeling and/or squatting frequently; may be required to occasionally climb ladders and descend stairs; must be able to lift and carry 30 pounds regularly without assistance

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.