Manager, Fashion Expertise, Hawaii

About the role

The Manager, Fashion Expertise plays a key role in transmitting the creative vision of the House to Boutique Teams in their market, enabling enchanting storytelling, exceptional service, and the finest style experience for every CHANEL client. Based primarily in the Ala Moana boutique, this role will also support the Waikiki boutique. The Manager, Fashion Expertise acts as the liaison between the Fashion Expertise Office and Fashion Retail teams in their market.

The Manager, Fashion Expertise develops the expertise of CHANEL Boutique teams across collections, product knowledge, luxury service standards, client experience, and styling. They drive interactive learning on and off the boutique floor, facilitate styling development, provide individual coaching, and partner with Boutique Leadership Teams to sustain and elevate retail boutique performance.

• Deliver inspiring, concrete, and impactful in-boutique training sessions on collections, savoir-faire, product knowledge, and service behaviors.
• Position CHANEL as the ultimate fashion house at each collection launch, delivering a collection message consistent with global vision yet tailored to local specificities.
• Support retail staff in understanding and transmitting CHANEL's fashion singularity.
• Promote monthly digital learning content and track digital learning completion.
• Embody the Client Relational Promise, fostering a client‑centric culture that sparks emotion and builds authentic connections.

• Coach Style Advisors to enhance their ability to provide personalized style advice, curate looks and build strong client relationships grounded in individual tastes and lifestyles.
• Animate styling training workshops and strengthen Style Advisor & Fashion Advisor confidence and skill in offering personalized styling recommendations.
• Monitor styling training effectiveness through observation and qualitative feedback.
• Co‑create action plans with Boutique Leadership on Style Advisor & Fashion Advisor styling development and client opportunities.
• Partner with Fashion Expertise Home Office, Style Advisors and Fashion Advisors to animate client styling appointments in boutiques including following up on KPI tracking.
• Provide client feedback to Fashion Expertise Home Office.

• Identify individual training and coaching needs and tailor development plans accordingly in strong partnership with Boutique Leadership.
• Conduct on‑site coaching and evaluations, providing structured feedback to Boutique Managers and Fashion Advisors to foster a culture of continuous excellence.
• Recognize styling and retail talent and actively support their progression toward Style Advisor or Retail Management roles.

• Cultivate a growth mindset by actively engaging Boutique Leaders in learning and development initiatives.
• Drive the transmission of product and style content to maximize collection impact and support business objectives, including strategies to address slow‑sellers.
• Partner with the Boutique Leadership Team on service indicators, Voice of Client (VOC) results, and deliver qualitative insights to Fashion Expertise Home Office.

• Partner closely with Boutique Leadership to design and deliver inspiring New Hire onboarding programs, supporting newcomers in deeply understanding the heritage, DNA, codes, and singularity of the House.
• Support Boutique Managers in the delivery of onboarding content, ensuring consistency of the CHANEL experience from day one.

• The world of fashion - exploring its rich history, staying attuned to current trends, and keeping a curious eye on the creative strategies of other brands and competitors.
• Building client relationships and delivering exceptional client experiences.
• Facilitating engaging, formalized training sessions within the retail environment and inspiring others through dynamic presentations and daily interactions.
• Building fruitful collaborations with Boutique…