Assistant Store Manager ASM - Point Marion Road

Primary Purpose of Job

The assistant manager is responsible for the entire store operation, in conjunction with the General Manager, including program execution, product implementation, maximizing store efficiencies, inventory control, food service, ordering, receiving and rotation of products, quality of raw and finished products, sanitation and preparation schedules, inspections and follow‑up in the assigned store. The assistant manager also serves as the senior management person in the absence of the General Manager, taking responsibility for the store and its employees and meeting operational guidelines set by BFS Foods, Inc.

• Provides top quality, fast, efficient and friendly service.
• Demonstrates excellence in customer service.
• Ensures GUEST program compliance with every customer.
• Understands the needs of customers and tailors service to customer needs.
• Handles customer complaints and ensures complete satisfaction at store level.
• Adheres to dress code; maintains uniform and nametag; ensures employees do the same.

• Recruit, train, develop and evaluate employees of the store to properly execute programs and food service safety procedures.
• Demonstrate effective behaviors.
• Coaches store employees.
• Create a positive store culture by treating employees fairly and with respect.
• Ensure consistent quality of food service with proper training and communication to employees.
• Advise General Manager of any policy violations.
• Contributes to performance appraisals for all store personnel, as appropriate.
• Attend and participate in all store scheduled meetings.

• Accepts responsibility for store performance; covers all shifts at all times.
• Assists in developing store schedules to allocate proper labor for food service operation and meet company labor hour guidelines.
• Assists in scheduling cleaning tasks to meet local, state and company sanitation standards.
• Assists in creating preparation schedules to meet customer demands.
• Supervises and delegates work fairly and objectively; ensures a smooth workflow and meets deadlines.

• Assists in product ordering, including entering build‑to’s in the order book, scanning and transmitting order when assigned.
• Assists with adjustments to minimum and maximum levels in the POS system for all food service products related to automatic ordering where applicable.
• Assists in ensuring all products are received according to company policies for temperatures and quality.
• Responsible for alerting Management of any food product problems.

• Attains objectives for all categories, using information pertaining to sales, waste and profitability.
• Checks and maintains signage.
• Ensures promotion awareness through proper signage and merchandising.
• Checks and maintains food service area appearance.
• Follows food service sanitation standards, including restrooms.

• Checks and adjusts food service ordering build‑to’s, spoilage sheets, ordering, etc.
• Performs weekly and month‑end inventories on all cost accounting items where applicable.
• Responsible for the preparation of food service products for physical inventories.

• Maintains acceptable health and sanitation results from local and state inspections.
• Compiles, updates and follows up on food service area duty and housekeeping lists according to standards set in the Operations Manual.
• Ensures all employees follow wash‑hand/glove policies.
• Responsible for store‑level procedures to check and document all dates and temperatures on each shift.
• Ensures proper garbage disposal/recycling requirements are met for food service.

• Prepares invoices for posting.
• Checks shift audit sheets.
• Verifies cash drops, charges, credit cards and voids.
• Prepares daily bank deposits and deposits funds in the local bank.
• Enters all proper information in the back‑room PC and transmits to the home office.
• Organizes and sends all required information to the home office and files store copies.

Perform such similar, comparable, or related duties as may be required or assigned.

Reports To:

General Manager

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