Store Supervisor

Northgate Resorts owns and manages the most awarded Camp‑Resort portfolio in the nation. Our passion is creating family camping memories for our guests and we do this as a team that cares about making a difference in our guests’ lives. This SEASONAL
, full‑time position of Store Supervisor (age 18+) reports to the Assistant General Manager and is responsible for supervising the daily directives of our camp store department.

• Administrative
  
  Duties and Responsibilities:
  
  
  • Respond to or resolve guest complaints or escalations to management as appropriate.
  • Follow the directives of the AGM to maintain a safe and professional environment for employees and park guests.
  • Assist with the research and identification of vendors and merchandise for the store.
  • Check in all merchandise, enter it into the POS, and complete required reports promptly and accurately.
  • Order merchandise with AGM approval prior to vendor submission.
  • Schedule staff, manage payroll, and maintain compliance with a payroll budget.
  • Conduct daily stand‑up meetings to prioritize the day’s requirements with the shift staff.
  • Participate in the recruitment process and selection of talent for the store department.
  • Develop and execute training of new employees and ongoing training of all staff.
• Daily Responsibilities:
  • Supervise and motivate a team of store clerks.
  • Provide coaching around performance and customer engagement skills.
  • Ensure the store is clean, neat, organized, and well‑stocked.
  • Order and maintain an inventory of store merchandise efficiently.
  • Ensure all employees conform to a 40‑hour work week.
  • Monitor cash drawers and ensure cash handling procedures are followed and charge to site transactions are paid in full.
• Other Essential Duties:
  • Collaborate with park and home office departments.
  • Coordinate and oversee various projects from start to finish.
  • Respond to guest inquiries using the company’s service recovery guidelines.
  • Utilize and learn the reservation system for daily planning.
  • Participate in other projects and activities as assigned.

• Customer service experience required.
• Experience in hospitality and leadership preferred.

• Basic computer skills.
• Strong organizational, motivational, and leadership skills.
• Excellent communication, customer service, and problem‑solving skills.
• Strong attention to detail, speed, and accuracy.
• Ability to multi‑task and work in a fast‑paced environment.
• Strong work ethic and a positive attitude.
• Required to work nights, weekends, and holidays.
• Work with minimal supervision.
• Maintain a positive work environment by acting and communicating in a manner that ensures harmonious interactions with customers, clients, vendors, coworkers, and management.

• Able to lift up to 50 pounds.
• Must be able to remain in a stationary position.
• Regularly move throughout the store.
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl.
• Able to manipulate fingers, hands, and arms to reach, carry, and lift.

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Northgate is also a proud participant of the E‑Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.