Loss Prevention Customer Service Associate

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You will be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you work in one of our four global Home Offices, distribution centers, or retail stores—TJ Maxx, Marshalls, Home Goods, Homesense, Sierra, Winners, and TK Maxx—you will find abundant opportunities to learn, thrive, and make an impact.

Supports the District Loss Prevention Manager and store management by executing core responsibilities focused on acting as a visual deterrent to prevent potential loss/dishonesty and wearing a body‑worn camera. Supports a positive customer shopping experience, maintains strong store partnership with store teams and loss prevention, and exercises sound judgment in decision‑making to ensure safety of all.

• Maintain a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete company‑approved uniform including a body‑worn camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a company‑issued radio
• Observe and report any suspicious behavior or critical incidents to loss prevention or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all company policy and procedure
• Document required incidents in AIIM Case Management
• Perform other duties as assigned

• Strong verbal and written communication
• Sound decision‑making skills
• Ability to take initiative and perform well independently
• Prioritizes and organizes workload and manages time effectively
• Able to stand for long periods of time
• 0‑2 years of retail or security experience

Associate discount; EAP; smoking cessation; bereavement; 401(k) associate contributions; child‑care and cell‑phone discounts; pet and legal insurance; credit union; referral bonuses. Those who meet service or hours requirements also eligible for 401(k) match; medical/dental/vision; HSA; health‑care FSA; life insurance; short/long‑term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided pursuant to the terms of the applicable plan or program and may change from time to time.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address: 690 Merrill Road, USA; TJ Maxx Store 0454, Pittsfield, MA. The starting pay range for this position is $16.25 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.