Business Office Associate - Part Time

7183 – Potomac Mills – 2350 Research Ct, Woodbridge, Virginia, 22192

Car Max, the way your career should be!

Under general direction from the Business Office Manager, this position provides exceptional customer service in a fast‑paced, team‑oriented environment through the facilitation of sales, auction, and appraisal processes. Responsibilities include cash management, processing and auditing paperwork associated with sales, and handling incoming calls.

• Assist store personnel and all store departments in daily functions while adhering to Car Max guidelines.
• Provide customer service by greeting customers, managing overflow traffic, listening to and answering questions, and explaining the paperwork process.
• Seek win/win solutions for customers and partners appropriately.
• Process paperwork associated with retail/wholesale automobile sales—including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required registration/ titling information, processing reassignments, and auditing completed paperwork.
• Process auction sales, dealer registration, and/or appraisal lane purchases, including collection of titles, calls and follow‑up, payoffs, proper paperwork and signatures, and submitting documentation to the Home Office for draft funding.
• Manage multiple pay types, including receiving and counting money, distributing funds, preparing deposits, and handling the safe with considerations for security and loss prevention.
• Process paperwork affiliated with the state DMV, including submitting necessary documents to title or register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
• Mentor new Business Office Associates and train other store departments on Business Office processes and procedures.
• Perform clerical responsibilities such as copying, filing, reconciling missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems for logging vehicle registration tags.
• Answer a multi‑line phone system, respond to callers’ needs, and direct calls as appropriate.

• Work in a pleasant, but noisy office environment.
• Experience numerous distractions and disruptions due to incoming communication.
• May require walking or standing for extended periods of time.
• Work a variety of schedules, including nights, weekends, and holidays.
• Wear Car Max clothing (acquired through the company) at all times while working in the store.

• Read, interpret and transcribe data to maintain accurate records.
• Use resources and partnerships to balance the needs of the customer and the business.
• Understand numeric filing systems.
• Use word‑processing, spreadsheet, and other programs, demonstrating intermediate PC skills.
• Prioritize and multi‑task in a deadline‑oriented environment requiring above‑average organizational skills and attention to detail.
• Lift objects weighing 15–20 lbs.
• Speak and listen effectively in dealing with internal and external customers, in person, over the phone, and in writing.
• Complete Car Max‑provided training as required.
• Develop partnerships with sales team and other departments to provide quality customer service.
• Maintain confidentiality of all records, files, and reports within the scope of the position.
• Report asset protection and/or human resource–related issues to management.

Upon an applicant's request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.