Remote Debt Resolution Specialist

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

We are looking for exceptional people who want opportunities to grow and thrive in a small business environment. We are looking for someone with 3-5 years of legal collections experience, with CLS experience preferred. This position will report directly to the Collections Manager. Our law firm specializes in representing clients in creditor’s rights cases throughout eight different states, with our main location in Brookfield, Wisconsin.

Our firm is proud of our culture, transparent communication, and teamwork. As a new member, you should be looking for a challenge in a business that is quickly expanding.

• Handling outgoing and inbound calls from customers to resolve delinquent accounts.
• Assisting customers with time‑sensitive matters and providing follow‑up.
• Listening, negotiating, and providing solutions for consumers based on their financial situation.
• Updating customer accounts with accurate information.
• Following all policies and procedures and complying with all federal and state regulations that govern the collection industry, including the Fair Debt Collection Practices Act.
• Maintaining accounts assigned calling effort.
• Maintaining excellent records of customer interactions.
• Processing payments.

• Excellent customer service skills.
• Recent and prior legal collection experience.
• Vast understanding of the FDCPA.
• Excellent communication skills.
• Ability to work well in a fast‑paced environment.
• Familiarity with computer programs including the Microsoft Office suite.
• Outstanding compliance and attention to detail.
• Competitive attitude.

This is a remote position.