Commercial Director West - Los Angeles; Remote

Responsibilities

• Drive profitable and sustainable performance of own-operated boutiques and partner-operated boutiques as well as multi-brand POS, including expansion plans (openings, renovations, network rationalization)
• Provide structured commercial analysis and regional strategy to support business acceleration and a 3-year plan
• Define annual commercial objectives and monitor performance and KPI achievement, ensuring alignment with targets and brand ambitions, and implement action plans to achieve objectives
• Be an expert in the territories managed, understanding market dynamics, consumer demographics, opportunities and collecting market intelligence on players’ moves to propose qualitative growth opportunities
• Conduct frequent territory visits and maximize each opportunity with coaching, client-facing activations and building your personal network (clients, partners, key industry persons)

• Lead, coach, and develop high-performing retail and wholesale teams, fostering a culture of excellence, client‑centric and entrepreneurial attitude with our talents
• Develop yearly strategic action plans with partners and Boutique Managers to drive qualitative traffic, conversion, and develop an effective client development strategy focusing on retention
• Ensure product knowledge training across the region, ensuring strong storytelling capabilities and commercial confidence at retail level
• Lead recruitment, onboarding and continuous development of retail teams in collaboration with regional training functions

• Ensure implementation of brand operational guidelines including optimal product inventory, stock aging and rotation
• Ensure exceptional operational support to drive sales and superior customer experience
• Deliver positive audit results and full compliance with Maison policies and procedures

• Build a positive and consistent brand awareness across channels and partner with marketing teams to ensure commercial alignment with events, story‑telling and launch plans
• Ensure a flawless presentation of Jaeger‑LeCoultre in each store under supervision
• Lead the process of store opening, renovation, and relocation in close collaboration with the Store Design & Planning (SDP), Visual Merchandising (VM) and Ops teams

• Strong business acumen, strategic vision and proven leadership capability to develop and inspire teams and elevate the brand in the long‑term
• Self‑driven, passionate and thriving in a fast‑paced environment with a focus on action and results
• Strong team player, valuing collective success
• At least 10 years of leadership and expertise in retail, wholesale and business strategy implementation, preferably in a luxury environment
• Bachelor’s degree and experience in luxury watches or jewelry industry preferred
• Excellent communication, interpersonal and presentation skills
• Ability to travel at least 70% of the time, sometimes for extensive periods
• Fluency in English required

Richemont offers a comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life and disability insurance, a 401(k) with employer match, paid time off, a wellness reimbursement benefit, and an employee assistance program. Employees are encouraged to engage in community volunteering through paid volunteer days off.

$160,000‑$170,000