Online Grocery Pick-Up Clerk

Job Description

Select and gather products for customers’ online orders efficiently, ensuring freshness and quality. Assemble online orders, process coupons and payment, and deliver and load orders into cars when customers pick up. Provide a positive customer service experience that fosters repeat online shopping. Demonstrate our core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Online Grocery Pick‑Up Clerk working as In‑Store Grocery Shopper is responsible for selecting and gathering products for customers’ online orders with attention to freshness and quality.
• Initiates and completes selection process for customers’ online orders.
• Assembles customers’ online orders, processes coupons and payment, and delivers and loads orders to cars when customers arrive for pick‑up.
• Scans and bags orders on the go while following all bagging standards.
• Communicates any substitutions or exceptions to a customer’s order at pick‑up.
• Meets/exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adheres to local, state, and federal laws, food safety procedures, and company guidelines.
• Receives customers’ orders from Order Selector according to guidelines, storing products in optimal temperature zones.
• Reads and follows directions given in the note section.
• Ensures quality and freshness of all items chosen.
• Communicates with customers via a portable phone and responds to calls promptly and professionally.
• Retrieves each customer’s order from all staging locations and ensures order accuracy, loading order into customers’ cars.
• Provides a positive customer service experience that encourages return online shopping.
• Processes orders through the point‑of‑sale (POS) system.
• Follows policies and procedures to determine appropriate substitutions in the event of an out‑of‑stock.
• Maintains organization and cleanliness of staging areas and equipment.
• Reports pricing, scanning, and item location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspects equipment and notifies store Pick‑Up supervisor or other management of items in need of repair.
• Performs required opening and closing procedures.
• Assists in training new e‑Commerce team members.
• Meets/exceeds productivity standards.
• Ability to work cooperatively in a high‑paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, non‑confrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provides support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).
• Excellent oral and written communication skills.

• Experience as a personal shopper or in a production‑oriented or warehouse environment, stocking shelves, or as a cashier.

The Kroger Family of Companies offers comprehensive benefits to support your associate well‑being, including physical, emotional, and financial support. We help you thrive with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and more.
• Up to $21,000 in tuition reimbursement over your career through our industry‑leading Continuing Education program.
• Vast potential for growth through an abundance of industry‑leading training programs and diverse career pathways.

If you are in need of reasonable accommodation to complete a job application or otherwise participate in the application or pre‑hiring process, please call 844‑849‑7136 or contact the location’s management.

For more information about benefits and eligibility, please visit our Benefits Page.