Online Grocery Pick-Up Clerk

Job Description

Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality. Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pickup. Provide a positive customer service experience that encourages customers to return to online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Online Grocery Pick‑Up Clerk working as In‑Store Grocery Shopper is responsible for selecting and gathering products for customers' online orders in an efficient manner with attention to freshness and quality.
• In‑Store Grocery Shopper initiates and completes the selection process for customers' online orders.
• Online Grocery Pick‑Up team is responsible for assembling customers' online orders, processing coupons and payment, and delivering and loading orders to cars when customers arrive for pickup.
• In‑Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• E‑Commerce team including Online Grocery Pick‑Up associate communicates any substitutions or exceptions to a customer's order at the time of pickup.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines and store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and ensure order accuracy, loading the order into the customer's car.
• Pick‑Up Clerk should provide a positive customer service experience that encourages repeat online shopping.
• Process orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out‑of‑stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspect equipment and notify the store Pick‑Up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e‑Commerce team members.
• Meet or exceed productivity standards.
• Ability to work cooperatively in a high‑paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (i.e., counting, addition, and subtraction).
• Excellent oral and written communication skills.

• Experience as a personal shopper or in a production‑oriented or warehouse environment, stocking shelves, or as a cashier.

• Wide range of healthcare coverage, including medical, dental, vision, and prescription coverage through company plans or collective bargaining agreements.
• Flexible scheduling in full‑and‑part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through the Employee Assistance Program and free confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through the Continuing Education program.
• Vast potential for growth through an abundance of training programs and diverse career pathways.
• Participation in a 401(k) plan (subject to eligibility).
• Group term life insurance eligibility.
• Eligible for an annual bonus based on company performance.
• Tuition assistance, college scholarships, and educational leave of absence (subject to eligibility).
• Robust internal training and development resources to grow your career.