Retirement Client Relationship Manager

Client Relationship Manager

You will be the go‑to partner for B2B plan sponsors, managing inbound inquiries, proactively reaching out to at‑risk accounts, and driving retention through consultative, thoughtful service. You will sit at the intersection of customer experience, product feedback, and cross‑functional collaboration, making a visible impact on client satisfaction and business outcomes.

Employees in Denver, San Francisco, and New York City will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). Remote work requires a secure, reliable internet connection during non‑office days.

Competitive base pay, benefits and equity (RSUs). Total Rewards philosophy describes compensation model (details available to eligible candidates).

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.