Aisles Online Clerk; Availability

Job Title

Aisles Online Clerk

Aisles Online

Non‑Exempt

Partnerships;
Growth mindset;
Results oriented;
Customer focused;
Professionalism;
Reporting;
Accountability;

Reports to:

District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home;
Online Shopping Department Manager

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and addresses them by name whenever possible.
• Assists customers by escorting them to the products they are looking for.
• Secures products that are out of reach.
• Loads or unloads heavy items.
• Notes and passes along customer suggestions or requests.
• Performs other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Selects, scans, and bags items from all temperature zones.
• Tenders customer orders through POS and charges the customer’s credit card.
• Places gathered orders in storage at proper temperature and promptly retrieves them prior to customer arrival.
• Ensures products maintain proper temperature through the entire process.
• Carts items to and places them in the holding area for pick‑up.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Loads groceries into a customer vehicle.
• Continually monitors incoming online orders to ensure prompt, on‑time fulfillment.
• Performs other job‑related duties and special projects as required.

• Commitment to the Hy‑Vee mission and willingness to promote the company values.
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to and interact with people professionally.
• Ability to identify problems, develop solutions, and execute them.
• Ability to substitute products for customers when requested and unavailable.
• Well organized, able to multi‑task, and work in a fast‑paced environment.
• Ability to work independently and complete daily workload with limited supervision.

High school diploma or equivalent preferred.

Visual: ability to see detail at near range with or without correction. Mobile: must lift or carry objects up to 50lb occasionally; frequent standing, walking, and lifting/carrying objects up to 25lb. Must perform stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.

Mostly performed in a retail store setting. May be exposed to dust, noise, and temperature extremes. Possible hazards from moving equipment and electrical shock. Constant pressure to meet deadlines and handle multiple projects; fast‑paced environment.

• Pallet jack
• Box cutter
• Cash registers
• Trash compactor
• Fork lift
• Calculator
• Telephone
• Intercom
• Cardboard compactor
• Copier
• Fax (within wage and hour guidelines)

Daily contact with store personnel, customers, and the general public.

Hourly starting wage: $13.00 to $16.25 depending on experience.

Employment contingent upon successful completion of a pre‑employment drug screen.