Remote Credit Balance Representative

Job Overview

MEDHOST, a division of Harris, is seeking a Credit Balance Specialist who will analyze credit balances to determine their cause, facilitate account resolution, and post refunds as needed. This remote role welcomes candidates anywhere in the US in the Central timezone. Wage: $18 - $25/hr.

• Analyze insurance and patient payments posted to patient accounts to determine causes of credit balances.
• Understand all aspects of payor contracts in terms of payments and refunds.
• Utilize appropriate software and reporting to identify credit balances and determine action for refunding.
• Identify over payments and request refunds to the appropriate party, assuring compliance with hospital policies and procedures.
• Process, post payments, refunds, and adjustments to maintain account accuracy and customer satisfaction.
• Facilitate account resolution of refunds through attention to detail, problem solving, and dedication to servicing customers.
• Monitor and report to leadership any trends identified and document cash posting, credit balance, and refunding issues.
• Participate and complete special projects assigned by leadership to improve ongoing operations within the department.
• Develop workflows to improve internal process and efficiency.
• Work in partnership with other teams and members to resolve outstanding items.
• Maintain the effectiveness and implementation of the MEDHOST Quality Management System and meet applicable regulatory requirements.
• Perform other duties as assigned.

• Enter and submit time by the required departmental deadlines.
• Book travel in adherence to the company travel policy.
• Recommend, maintain, and update department documentation.
• Maintain documentation regarding customer interaction.
• Provide training in areas of expertise and support for training documents necessary to assist clients.
• Maintain in-depth knowledge of software core products.
• Attend and participate in team and departmental meetings.
• Maintain application and industry knowledge through self-study and by attending training classes.
• Respond to email and phone communications timely.
• Ensure HIPAA Privacy and Security/Compliance requirements and responsibilities are adhered to constantly.
• Assist the leadership team with recommended improvements.
• Perform any other duties as assigned.

• Basic knowledge of business office terminology.
• Proven ability to understand and interpret reasons for patient accounting credit balances and payor over payments.
• Knowledge of the full revenue cycle process.
• Good interpersonal skills, including effective written and verbal communication.
• Detail-oriented, organized, ability to multi-task, and analytical skills.
• Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives.
• Flexible with a "can do" attitude and the ability to remain professional under high-pressure situations.
• Ability to retain and protect confidential material.
• Prioritize customer issues and resolve or escalates with urgency.
• 2+ years of experience in reimbursement and/or accounts receivable, preferably in a hospital or hospital central billing office setting.
• Follow directions and perform work according to department standards when not given explicit directions.
• Computer skills in Microsoft Office applications (Word, Excel, PowerPoint, etc.) and AS400 knowledge.
• Customer Service oriented.
• High‑speed internet access (minimum 300
  
  Mbps download speed) and unlimited data.
• Smartphone for multi‑factor authentication.

• 3 weeks’ vacation and 5 personal days.
• Comprehensive medical, dental, and vision benefits starting from your first day of employment.
• Employee stock ownership and RRSP/401(k) matching programs.
• Lifestyle rewards.
• Remote work.

Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.