Senior Assistant Store Manager, Operations & Visual Merchandising

Overview

Wayfair is powered by people who bring energy, leadership, and a customer‑first mindset to everything they do. As a Senior Assistant Store Manager of Operations, you’ll partner with the General Manager to lead all aspects of operations, from logistics and inventory flow to visual presentation, sales, and team performance. You’ll serve as a go‑to leader for unifying store processes, ensuring the back‑of‑house runs smoothly, and making sure every customer‑facing detail aligns with the Wayfair experience.

If you thrive on cross‑functional collaboration and getting things done, this could be your professional home.

• Lead visual and logistics strategy: oversee the performance, safety, engagement, and collaboration of the visual and logistics teams to elevate the in‑store experience.
• Serve as a key operational partner: support the Assistant Store Manager team as a senior partner, holding key‑holder responsibilities and helping drive total store success.
• Unify storewide operations: partner across functions from Sales to Asset Protection to Talent to align store goals, streamline processes, and create a consistent, customer‑focused experience.
• Own the numbers: monitor store performance, take ownership of key visual and logistics KPIs, and support other metrics through data‑driven action planning and follow‑through.
• Drive product flow and visual execution: lead the execution of visual resets and product flows—ensuring new items arrive, are organized, and brought to life on the sales floor with precision.
• Support inventory oversight: oversee stock levels and troubleshoot inventory issues through the right channels, partnering to maintain accuracy and minimize shrink.
• Coach and build high‑performing teams: maintain a strong leadership presence while developing and inspiring operations and visual teams through expectations, accountability, and recognition.
• Problem‑solve in real time: juggle multiple priorities with clarity and calm—taking decisive action, communicating effectively, and ensuring nothing slips through the cracks.
• Partner with Home Office: collaborate with HQ partners to share insights, improve tools and technology, and elevate the overall customer and team experience.

• Ops & Retail Know‑How: 4–6 years of experience in operations, logistics, retail, visual merchandising, or e‑commerce, especially in a leadership role where you’ve driven process and large team performance.
• Process‑Minded Thinking: 4+ years creating or improving workflows, understanding throughput, and optimizing operations to keep things running like a well‑oiled machine.
• Sharp Decision‑Making
  
  Skills:
  
  a confident problem‑solver who can analyze, adapt, and act with sound judgment, especially when things are moving fast.
• Natural Motivator: the ability to inspire, coach, and rally a team with empathy, high expectations, and clear accountability.
• Comfort in the Fast Lane: thrive in high‑energy environments where agility, curiosity, and flexibility are key.
• Tech‑Savvy Vibes: fluent in Google Suite or Microsoft Office and ready to learn new tools that help your team succeed.
• Strong Comprehension
  
  Skills:
  
  easily read and interpret safety rules, operating instructions, and process documentation without breaking a sweat.
• Flexible Availability: ready to work a retail schedule including mornings, evenings, weekends, and holidays, and willing to shift gears when needed.

• Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: lift and move up to 50 lbs independently on a regular basis; heavier items may require assistance or equipment.
• Vision Requirements: close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: comfort in varying temperature conditions.
• Noise Tolerance: occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: minimal exposure to workplace or environmental hazards—must adhere to…