Online Grocery Pick-Up Clerk

Job Description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pickup. Provide a positive customer‑service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Online Grocery Pick‑Up Clerk working as an In‑Store Grocery Shopper is responsible for selecting and gathering products for customers' on‑line orders with efficiency and attention to freshness.
• Initiate and complete the selection process for customers' on‑line orders.
• Assemble customers' on‑line orders, process coupons and payment, and deliver and load orders into cars when customers arrive for pickup.
• Scan and bag orders on the go while following all bagging standards.
• Communicate any substitutions or exceptions to the customer's order at the time of pick‑up.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food‑safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines, and store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars.
• Provide a positive customer‑service experience that encourages repeat online shopping.
• Process the orders through the point‑of‑sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions when an item is out of stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item‑location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspect equipment and notify the store Pick‑Up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e‑Commerce team members.
• Meet or exceed productivity standards.
• Work cooperatively in a high‑paced, sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (e.g., counting, addition, and subtraction).
• Excellent oral and written communication skills.

• Any experience as a personal shopper or in a production‑oriented or warehouse environment, stocking shelves, or as a cashier.

The Kroger Family of Companies offers comprehensive benefits to support Associate well‑being, including physical, emotional, and financial support. Through company plans or collective bargaining agreements, employees can access a wide range of healthcare coverage—medical, dental, vision, and prescription. Flexible scheduling is available for both full‑time and part‑time roles, and paid time off—including holiday and sick pay—is provided based on eligibility and length of service.

Employees also receive emotional and financial support through the Employee Assistance Program, free counseling, and confidential financial tools and coaching with Goldman Sachs Ayco. Associate discounts on purchases, including food, travel, technology, and more, are available, and up to $21,000 in tuition reimbursement is offered throughout a career via the Continuing Education program. Opportunities for growth are abundant, supported by industry‑leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.