Online Grocery Pick-Up Clerk

RESPONSIBILITIES

• Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality.
• Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pick up.
• Provide a positive customer service experience that makes customers want to return to online shopping.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Initiate and complete selection process for customers' online orders.
• Scan and bag orders on the go while following all bagging standards.
• Communicate any substitutions or exceptions to the customer's order at the time of pick-up.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from an Order Selector according to guidelines and store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and ensure order accuracy, then load the order into customers' cars.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspect equipment and notify the store pick‑up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e‑Commerce team members.
• Meet or exceed productivity standards.
• Work cooperatively in a high‑paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral and written communication skills.

• Any experience as a personal shopper or in a production‑oriented or warehouse environment, stocking shelves, or as a cashier.