Shift Lead, Front of House

Overview

When you become a shift leader at Hi-Pointe you will be expected to handle a lot, but we are committed to giving you the necessary training, development, and continued support to set you up for success. Use your fellow management team and every leader in the company to help you with any questions you may have. Below are some baseline expectations for the job.

Always come to work prepared and looking professional: the rest of the team looks to you as an example of how to represent the company. Always wear a clean shirt.

You will be given a key to the store. This is a great responsibility and should not be taken lightly. Take care of your key – you will be held responsible if the key is lost.

Your GM/KM will give the alarm code to your location; never share this code with any team member or vendor unless directed by your GM/KM.

Your store should always be clean and stocked. Review deep cleaning checklists and walk your location to see if there are any cleaning issues to be addressed. Equipment should be checked for cooling issues and general upkeep. If you notice an equipment failure report the issue to your GM/KM immediately. As a member of the management team it is your responsibility to set the standards;

never walk by something that is not perfect.

As a FOH shift manager in your store, you are responsible for the cash-on-hand. Ultimately your GM is responsible for your actions. Always be mindful of cash handling policies and procedural changes that occur in your store. Remember, without cash money, we can’t pay our bills!

Review your incident report and ask your GM questions if you do not understand the requirements. Always know the location of the incident report. Safety is our priority.

As a manager on duty (both FOH and BOH), you will be engaging with customers and responding to customer incidents, questions, issues. Remember that you are empowered to make decisions to help the customer. If issues arise that you do not feel comfortable with handling, contact your GM/KM. You will never be wrong as long as your actions are done with integrity and hospitality in mind.

One of the roles of a shift leader is shift labor management, with this comes having to make the decision to send team members home during slow volume hours. Always be fair when sending team members home early, take turns, ask for volunteers or even draw straws. But always remember, never sacrifice guest experience for the sake of labor.

• Great pay
• Flexible Schedules
• Growth Opportunities