Chat , US ( Customer Service Representative

Job Responsibilities

Collaborates with stakeholders (e.g., Sales Operations, Merchandising, and family members) through discovery of business trends with targeted impact and communicates insights to leadership. Conducts root cause analysis for high‑impact issues; studies key stakeholder groups; identifies collaboration regions among departments; partners with stakeholders to broaden partnership plans; manages customer‑experience initiatives; compares partnership success and challenges; and develops action plans to improve the customer service approach.

Executes customer service reduction plans by evaluating and sharing support trend data; identifies opportunities to reduce or mitigate contacts; incorporates findings into mitigation plans; collaborates with stakeholders and management to finalize touch‑point plans; assists implementation; and serves as liaison between the touch‑point and the stakeholders.

Supports cross‑functional initiatives by providing input on project plans; studies schedules; communicates issues; identifies operational impacts; tracks milestones; solves problems; and assists in decision‑making and project implementation.

Operates customer service functions with current industry trends, practices, technologies, and regulations; implements adjustments to tools, resolution standards, and policies that affect service metrics and reliability; evaluates the impact of service tactics and actions; presents findings to leadership; anticipates future operational needs; allocates resources; and ensures documentation of procedures, best practices, and standards is communicated to support operations and drives training for personnel.

Demonstrates current expertise and applies it to improve, implement, and refine action plans by offering expert advice and guidance; aligns efforts to meet customer and business expectations; and builds commitment to ideas and rationales.

Provides and supports enterprise solutions throughrelationship building and partnership with stakeholders; identifies business needs; defines and tests key initiatives; tracks progress and impact; captures opportunities for improvement; and adapts to competing demands, organizational changes, and new responsibilities.

Models compliance with organizational policies and processes and promotes agency values of purpose, ethics, and integrity by integrating those into process improvement and by participating in the Open Door program; demonstrates and helps others follow these standards when executing business processes and practices.

• Tradition Champion – fashions the Walmart values to foster our tradition; holds oneself accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; upholds the highest standards of integrity, ethics, and compliance.
• Servant Management – remains humble, self‑aware, sincere, and transparent.
• Curiosity & Courage – demonstrates curiosity and a growth mindset; supports innovation and calculated risk‑taking; and shows resilience in the face of setbacks.
• Digital Transformation & Change – implements and supports continuous improvements and embraces new digital tools and work methods.
• Consumer Focus – promises results while putting the customer first and applying an omnichannel mindset and Walmart's EDLP and EDLC business styles to all plans.
• Strategic Questioning – adopts a data‑driven view that considers analytics, customer insights, and unique business insights when making plans.
• Diversity, Equity & Inclusion – embraces diversity in all its forms and actively supports inclusive policies and programs.
• Collaboration & Impact – builds strong, trusting relationships with teammates and business partners; works collaboratively to achieve goals; communicates with a range of audiences; and demonstrates strength and positivity in one’s work.
• Expertise Control – creates an environment where everyone can bring their quality selves to work, demonstrates engagement and commitment to the team, and acknowledges others’ contributions and achievements.

• Bachelor's degree in business, finance, communications, or a related field OR 2 years of experience in retail, contact center management, or a related area.