Outlet Store Manager

## Outlet Store Manager Apply remote type:
On-site locations:
US Sales Home Office time type:
Full time posted on:
Posted Todayjob requisition :
JR-009178### Waterford - Icons That Have Bonded Generations
** Fiskars Group
**** Outlet Store Manager
**** San Marcos, TX
**** OUR ROLE
** The Outlet Store Manager is responsible for leading all aspects of the new San Marcos Outlet Store, opening Fall 2026. As an on-the-floor leader, this role is responsible for delivering an exceptional customer experience while driving sales, developing a high-performing team, and ensuring operational excellence. The Store Manager oversees all aspects of store performance, including sales, profitability, merchandising, staffing, inventory, compliance, and community engagement.  

This role is an on-the-floor leader, not only performing all store functions but also leading the store to success by developing a team that consistently delivers a Signature Customer Experience.  The role ensures operational excellence, drives results (sales and profit goals), customer and associate satisfaction, merchandise presentation, public relations/events and asset protection.

This outlet location will feature Waterford, Wedgwood, Georg Jensen and Royal Copenhagen brands.  The Outlet Store Manager must have in-depth knowledge of the brand and products to drive sales.
** WHAT YOU’LL DO AT THE OUTLET
**** Team Leadership
*** Recruit, hire, onboard, train, coach and develop store associates
* Create schedules that support business needs while managing payroll budgets.
* Conduct performance reviews and provide ongoing coaching and feedback
* Foster an inclusive, collaborative, and high-performing team culture.
* Recognize and reward team performance.
** Inventory Management
*** Maintain up-to-date listings of excess and obsolete stock across all brands.
* Monitor stock across all brands
* Monitor and manage discounting levels to align with outlet commission rates and protect P&L margins.
** Customer Experience
*** Deliver an exceptional luxury customer experience that reflects the heritage of our brands.
* Resolve customer concerns professionally and efficiently.
* Build customer loyalty through outstanding service and product expertise.
* Model selling behaviors and coach associates to exceed service expectations.
** Sales & Business Performance
*** Drive sales and profitability by achieving store goals and KPIs.
* Monitor daily, weekly and monthly performance metrics.
* Identify opportunities to increase conversion, average transaction value, and units per transaction.
* Develop action plans to improve store performance.
** Promotional Planning & Execution
*** Plan and execute promotions within the outlet store.
* Create compelling sale listings tailored to outlet events and seasonal opportunities.
* Review outlet floor layouts based on sales data and promotional trends.
** Outlet Engagement & Support
*** Ensure promotional events are correctly booked and executed.
* Create staff incentives to prioritize brand sales over competitors.
* Deliver product training and ensure visual merchandising aligns with brand strategy.
* Identify new selling spaces and opportunities for stock launches.
** Operational Oversight
*** Implement operational improvements and drive efficiencies.
* Support staff training and development across sites.
* Report on performance metrics and ensure compliance with brand standards.
** WHO YOU ARE
** You are an experienced retail leader who enjoys developing people, leading by example, and creating a positive team environment. You are passionate about delivering an outstanding customer experience and have a strong business mindset that enables you to drive sales, achieve goals, and manage store operations effectively. You are organized, adaptable, and comfortable prioritizing competing demands in a fast-paced retail environment.

A strong communicator and confident decision-maker, you build positive relationships with customers, employees, and business partners while taking ownership of store performance. You are committed to maintaining a safe, welcoming, and well-presented store that reflects the highest standards of the brand.
** Experience & knowledge:
*** 5+ years of retail leadership experience, including experience managing teams and driving store performance.
* Demonstrated success achieving sales and profitability goals.
* Experience hiring, coaching and developing retail teams.
* Strong understanding of retail KPIs, payroll, scheduling and inventory management.
* Experience with visual merchandising luxury or premium brands preferred.
* Excellent communication and negotiation skills.
* Ability to analyze sales data and respond to trends to achieve targets and driving the business.
* Proficiency in planning promotional campaigns and visual merchandising.
* Solid understanding of retail operations and industry best practices
* Knowledge of health and safety regulations and compliance standards
*
* Education:

*** Bachelor’s degree in Business, Retail Management or a related field.
**…