LP Customer Service Associate ll

Job Description

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You will be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you work in our global Home Offices, Distribution Centers or Retail Stores – TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx – you will find abundant opportunities to learn, thrive, and make an impact.

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss and dishonesty, and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure safety for everyone and the protection of the Company brand.

• Maintain a proper and professional stance in the designated area at the front of the store.
• Act as a visual deterrent to prevent potential loss and dishonesty.
• Review and understand the Store Emergency Response Guide.
• Wear a complete Company approved uniform, including a Body Worn Camera.
• Greet customers appropriately, demonstrating courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio.
• Observe and report any suspicious behavior or critical incidents to Loss Prevention or store management.
• Perform a closing safety sweep of the store with a member of management.
• Adhere to all Company Policy and Procedure.
• Document required incidents in AIIM Case Management.
• Perform other duties as assigned.

• Strong verbal and written communication.
• Sound decision‑making skills.
• Ability to take initiative and perform well independently.
• Prioritizes/organizes workload and manages time effectively.
• Able to stand for long periods of time.
• 0‑2 years retail or security experience.

• Associate discount.
• EAP and smoking cessation programs.
• Bereavement support.
• 401(k) Associate contributions.
• Child care and cell phone discounts.
• Pet and legal insurance.
• Credit union membership.
• Referral bonuses.
• For those meeting service or hours requirements:
  • 401(k) match.
  • Medical, dental, and vision coverage.
  • Health Savings Account (HSA).
  • Health Care Flexible Spending Account (FSA).
  • Life insurance.
  • Short‑term and long‑term disability.
  • Paid parental leave.
  • Paid holidays, vacation, and sick leave.
  • Auto and home insurance discounts.
  • Scholarship program.
  • Adoption assistance.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

2401 Fairview Avenue N, Ste 100, 0161 Roseville, MN, USA

This position has a starting pay range of $15.00 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.