Aisles Online Pickup Clerk

Job Title

Aisles Online Pickup Clerk

Aisles Online

Non‑Exempt

Responsible for ensuring online orders are transported and loaded efficiently and accurately for online shoppers. Also responsible for organizing, gathering, and loading online orders.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable to and reports to:
District Store Director, Store Manager, Assistant Manager of Store Operations, Perishables, and Health Wellness Home;
Online Shopping Department Manager. Positions that report to you:
None.

• Provide prompt, efficient, and friendly customer service, exhibiting caring, concern, and patience in all interactions and treating customers as the most important people in the store.
• Smile and greet customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Make an effort to learn customers' names and address them by name whenever possible.
• Assist customers by escorting them to desired products, securing out‑of‑reach items, loading/unloading heavy items, and noting and passing along customer suggestions or requests.
• Answer telephone calls and emails promptly and provide friendly, helpful service to callers.
• Upon gathering orders, place them in storage at the proper temperature and retrieve them promptly before the customer's arrival.
• Ensure products maintain proper temperature throughout the entire process.
• Cart to and place in holding area for pick‑up.
• Lifts, carries, and loads groceries into the customer's vehicle.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Select, scan, and bag items from all temperature zones.
• Tender customer orders through POS and charge the customer's credit card.
• Perform other job‑related duties and special projects as required.

• Commitment to the Hy‑Vee Mission and a willingness to promote the company values.
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Ability to identify problems, develop, and execute solutions.
• Ability to substitute products for customers upon request and in case of unavailability.
• Well organized, able to multi‑task, and work in a fast‑paced environment.
• Ability to work independently and complete daily workload with limited supervision.

High school diploma or equivalent preferred.

• Visual requirement: ability to see detail at near range with or without correction.
• Must be able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying objects of no more than 25 pounds.
• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing, and repetitive motions.

Mostly performed in a retail store setting; may be exposed to dust, noise, and temperature extremes. Possible hazards from moving equipment and electrical shock. Constant pressure to meet deadlines and handle multiple projects in a day. Fast‑paced work environment.

• Pallet jack
• Box cutter
• Cash registers
• Trash compactor
• Fork lift
• Calculator
• Telephone
• Intercom
• Cardboard compactor
• Copier
• Fax (within wage and hour guidelines)

Daily contact with store personnel, customers, and the general public.

Employment is contingent upon the successful completion of a pre‑employment drug screen.