Retail Sales Representative – Rocky Mountains

Department: Retail & eCommerce

Reports To: Retail Sales Manager

FLSA Status: Exempt

Location: Remote within territory

The Retail Sales Representative – Rocky Mountains will be responsible for calling on and coordinating sales efforts in select big box home improvement retail stores within an assigned territory. The primary purpose of this role is to achieve sales goals through store level relationship development, dedicated onsite support and training, and outstanding customer service.

The Retail Sales Representative – Rocky Mountains will promote the Fortress Building Products portfolio of products and provide training to store associates in areas such as product knowledge and selling, technical information, installation, and order placement Additionally, this position will be responsible for merchandising our products in-store, ensuring the Fortress Building Products’ brand image is upheld, and executing marketing and sales promotional initiatives.

This role will focus on calling on Home Depot & Lowe’s Pro Deck/Pro Sales personnel in the Building Materials/Lumber area of the stores within a defined geography. The initial geography will consist of stores in the Rocky Mountains area (CO, UT, WY), with further expansion expected going forward. In addition to in store sales calls to fulfill the above stated responsibilities, there will be inside sales work via phone to stores to support sales growth as the geography expands.

This position will be based out of a home office and require regular travel within the assigned territory.

• Maintain a high energy/high caliber working knowledge of the FBP portfolio of products.
• Meet or exceed sales and budget goals on a monthly basis.
• Conduct 3-5 store visits per day dependent on territory size/geography.
• Conduct effective training sessions for store associates in areas such as product knowledge and selling, technical information, installation, and order placement.
• Know and support all company merchandise presentation policies and ensure the integrity of the FBP brand is upheld and consistent across store locations.
• Execute in-store merchandising of our products to ensure attractive sales floor displays, full down-stocking of products from overhead, and accurate signage and plan-o-gram layouts.
• Connect with targeted stores beyond core geographic territory via phone to drive additional sales.
• Direct stores to Fortress authorized Retail/eCom distributor partners to facilitate sales.
• Train distributor sales personnel on our products to amplify and extend Fortress brand sales leadership in the categories we compete in.
• Analyze store sales and inventory to ensure best overall product mix and levels are maintained. Seek opportunities for additional product representation.
• Foster and maintain strong relationships with all levels of store management as well as in-aisle and pro desk associates at each location.
• Respond to inquiries and resolve customer issues regarding orders, shipments, products, installation, pricing, and products.
• Communicate any variations or schedule delays in customer orders in a timely manner. Collaborate with cross-functional teams to expedite orders as needed.
• Act as the liaison between the customer and the company by addressing customer issues and solving customer problems in a professional and empathetic manner.
• As the market expert, conduct and report competitive market analysis, competitive intelligence, and other sales-related information for the territory.
• Complete and submit a Weekly Sales Activity Report.
• Provide accurate and timely updates to CRM system.
• Perform all other duties as assigned.

• None

Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

Attention to Detail – Demonstrates thoroughness in accomplishing a task through concern for all the areas involved; carefully monitors the details of own and others’ work to ensure accuracy and quality; plans and organizes time and resources…