Floor Stocker - Cranston, RI

Position Purpose

Receive, process and stock merchandise. Process returned merchandise based on assigned disposition. Support all other operations business needs such as utility and customer carry‑outs on a regular basis.

• Product replenishment: transfer racks and skids from truck into back‑stock receiving area.
• Receive and scan cases using an RF device; open cases and sort merchandise into carts for stocking by department.
• Prep product to floor‑ready standards with folding, stickers, and packaging.
• Utility: replenish supplies throughout the store (catalogs, bags, gift boxes, shopping totes, hangers, flyers, etc.).
• Retrieve returns, pick and ship, perform monogramming and alterations.
• Assist with coordination of supplies, fixtures, and set‑up for campus events as needed.
• Reprocessing: determine disposition for merchandise returns and rejects; retag and prep product for the sales floor.
• Scan out and package 2nd quality product to be sent to Returns; determine disposition of 3rd quality product for either the Employee Store or to be defaced and destroyed.
• Verify accuracy by reviewing online reports.
• Change prices/re‑tag product as necessary using tagging guns.
• Audit orders to be shipped to customers: check product, contact information, and completed Pro Serve services.
• Box or bag pick and ship, complete online documentation, and stage for UPS pickup.
• Maintain a clean, organized workspace and assist with daily upkeep/recycling efforts.
• Partner with leadership to adhere to the organization and flow of designated work stations in the back‑of‑house to support inventory control and accuracy.
• Provide exceptional customer service using the GUIDE selling model; replenish/stock merchandise on fixtures according to established merchandising standards.
• Retrieve additional stock/sizes from back‑stock areas to represent all sizes on the sales floor.
• Assist with store recovery efforts as needed and provide assistance with departmental floor sets per Home Office direction.

Contribute to a safe and healthy workplace by following all safety policies and procedures, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are expected to model safe behaviors and reduce risks to acceptable levels.

• Education:
  
  High School or GED.
• Experience:
  
  Some experience required.
• Strong attention to detail and accuracy.
• Solid communication and interpersonal skills.
• Ability to collaborate in a retail environment and serve customers from a variety of backgrounds.
• Ability to multi‑task and change tasks frequently.
• Comfortable working in a fast‑paced, physically demanding environment.
• Ability to meet units per hour production standards.
• Basic computer skills.
• Positive, energetic spirit and team player.