Director, Retail and Training

Director, Retail and Training

RETAIL AND EDUCATION DIRECTOR - TRAVEL RETAIL

MIAMI

As our Retail and Education Director, you are responsible for the sell out growth of our Fragrances and Makeup portfolio within the dynamic Travel Retail channel.

• Lead retail strategy and operations across LATAM, the U.S., and Canada Travel Retail markets.
• Drive retail excellence, ensuring high standards of customer service, merchandising, and in-store execution.
• Partner with sales and commercial teams to optimize door-level performance and conversion.
• Monitor KPIs across the region to drive growth and identify areas for improvement.
• Support and coach a team of Retail Managers and beauty advisors to deliver sell out targets.

• Design and execute tailored education programs that reflect brand identity and regional needs for Fragrances and Makeup.
• Lead a hybrid training strategy combining in-person coaching with digital platforms.
• Align training content with global brand guidelines, adapting for local relevance and effectiveness.
• Support and coach a team of field trainers and beauty advisors to deliver engaging consumer experiences.

• Manage and mentor a regional team of education and retail professionals across Latin America and North America.
• Collaborate with Sales, Marketing, Visual Merchandising, and HR to ensure alignment of goals and execution.
• Act as the key liaison between local markets and global education teams.

• Bachelor’s degree in Business, Marketing, Education, or a related field; MBA is a plus.
• 7+ years of experience in retail, marketing and/or education roles.
• Demonstrated success in achieving commercial results through training, retail excellence, and team development.
• Languages:
  
  Fluent in English and Spanish (spoken and written) is mandatory;
  Portuguese is a strong plus.
• Travel:
  Must be able to travel frequently across the U.S., Latin America, and Canada (up to 50%).
• Deep understanding of travel retail dynamics, shopper behavior, and operator relationships.
• Proficient in digital training tools, reporting dashboards, and Microsoft Office suite.

• Prestige/luxury brand experience preferred, ideally within Travel Retail and Fragrance/Makeup categories.
• Proven experience managing teams and implementing education programs in the LATAM and U.S. travel retail markets.
• Must be autonomous, decisive, with strategic thinking skills.

We offer a flexible policy that allows up to 50% remote work per month, empowering employees to work in a way that best supports their productivity and work-life balance. This role provides a unique opportunity to make a significant impact within a dynamic and inclusive environment.

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Coty complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact