RFC - Ticketing & Retail Coordinator

Introduction

Richmond Football Club members and supporters are among the most passionate and loyal in the AFL. Delivering exceptional experiences across membership, ticketing and merchandise is critical to maintaining strong connections with our fans while supporting the Club's commercial objectives.

The Ticketing & Retail Coordinator is responsible for coordinating the planning, execution and continuous improvement of the Club's ticketing and retail operations. The role administers key ticketing programs, retail administration, internal stakeholder requirements and operational projects, whilst providing leadership and coordination across multiple consumer-facing initiatives.

Working closely with internal departments, the AFL, Fanatics and external partners, the Ticketing & Retail Coordinator contributes to the successful delivery of ticketing products, retail campaigns, operational processes and supporter experiences throughout the season.

• Ticketing Operations
  - Coordinate the delivery of the Club's ticketing programs, stakeholder requirements and match-day ticketing activities, ensuring accurate execution and an exceptional experience for members and supporters.
• Retail Facilitation
  - Support the successful delivery of Richmond's retail program through effective coordination with suppliers, partners and internal stakeholders, helping drive supporter engagement and commercial outcomes.
• Projects & Stakeholder Support
  - Coordinate operational projects, procurement activities and stakeholder requirements, ensuring efficient delivery and strong collaboration across the Club.
• Consumer Business Support
  - Contribute to membership, ticketing and merchandise initiatives while identifying opportunities to improve systems, processes and supporter experiences.

• 1-2 years' experience in ticketing, retail, membership, customer service, consumer operations or a similar role.
• Proven ability to manage multiple priorities and deliver outcomes in a fast-paced environment.
• Strong stakeholder management and communication skills, with the ability to build effective working relationships.
• Excellent organisational skills and attention to detail.
• A proactive and customer-focused approach, with a passion for delivering exceptional supporter experiences.

Richmond Football Club is one of the largest clubs in the Australian Football League, proudly rooted in our rich history and tradition. As we honour our past, we’re focused on building a Strong & Bold future - both on and off the field - through living our purpose of Belonging, Thriving and Winning.

We understand the power of sport to connect people, and at the heart of the Club’s purpose is being involved with our community. At Richmond, culture is paramount, and the Club is committed to developing its people in a supportive environment. Belonging, Thriving and Winning is not just about connecting with fans and members, but about staff, players and coaches connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.

• Award-Winning Culture:
  Join an organisation that is an Australian HR Employer of Choice finalist and a Flexible Work Champion.
• Flexibility #:
  Enjoy a flexible work environment with options like flexible hours, work-from-home options, a relaxed dress code and the ability to observe public holidays that align with your cultural beliefs.
• Inclusive & Belonging:
  We are deeply committed to Diversity, Equity and Inclusion, ensuring that everyone feels valued and respected, no matter their background or abilities
• Work-Life Balance:
  We believe in a 'people first' culture, where your personal and professional life can thrive together.
• Growth & Development:
  Your growth is our priority with professional development opportunities tailored to suit your goals.
• Wellbeing & Fun:
  We work hard but know how to have fun, fostering a high-performance, caring culture that values holistic wellbeing.
• Community Connection:
  Make a positive impact in the wider community and engage with our charity partners by supporting the Alannah and Madeline Foundation or get involved in one of our community programs across Korin Gamadji or the Bachar Houli Foundation.
• Perks & Benefits:
  Enjoy money can't buy experiences, a range of perks, including discounts through our sponsors!

The Richmond Football Club is committed to providing a safe and supportive environment for all children and young people. We exclusively hire individuals committed to fostering a child safe culture, irrespective of their role, and it is essential that all our staff understand their responsibility in relation to child safety. Individuals will require pre-employment checks, including a valid Working with Children Check for this role.