Aisles Online Manager

Additional Considerations (if any):

At Hy‑Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title:

Aisles Online Manager

Department:
Aisles Online

FLSA:
Non‑Exempt

General Function

• Oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store’s online shopping website.
• Will maintain the order fulfillment process and scheduling of personal shoppers and delivery drivers.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism
• Reporting Relations
• Accountable and
  
  Reports to:
  
  District Store Director, Store Manager, Assistant Manager of;
  Store Operations, Perishables, and Health Wellness Home Positions that Report to you:
  Department Employees

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include) Escorting them to the products they are looking for.
• Securing products that are out of reach.
• Loading or unloading heavy items.
• Making note of and passing along customer suggestions or requests.
• Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
• Ensures smooth operation of order fulfillment process.
• Continually monitors incoming online orders to ensure prompt, on‑time fulfillment.
• Responsible for training new employees.
• Responsible for department employee scheduling.
• Ensures that customers are satisfied with their experience and takes any steps necessary to address customer service issues.
• Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible.
• Provides education to existing employees regarding new policies and procedures.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Performs other job‑related duties and special projects as required.

• Instructing, assigning, reviewing, and planning the work of others.
• Maintaining standards, coordinating activities, and acting on employee problems.
• Has the authority to recommend employee discipline.

• Commitment to the Hy‑Vee Mission and a willingness to promote the values of the company.
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Ability to identify problems, develop and execute solutions.
• Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job‑specific programs.

• High school diploma or equivalent preferred.
• Must be skilled in the computer as well as the internet.

• Visual requirements include: ability to see detail at near range with or without correction.
• Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.
• Must possess the ability to compose original correspondence; follow technical manuals; evaluate technical data, and advise people.
• Must possess the ability to interview to obtain basic information; guide people to provide basic direction and have increased contact with people.
• Must perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.

• The duties of this position are mostly performed…