Manager, Fashion Expertise, Tysons Galleria

Manager, Fashion Expertise, Tysons

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity,complementarityand effectiveness of our teams. We strongly encourage your application, as we value the perspective,experience and potential you could bring to CHANEL.

The Manager, Fashion Expertise plays a key role in transmitting the creative vision of the House to Boutique Teams in their market, enabling enchanting storytelling, exceptional service, and the finest style experience for every CHANEL client.

Based primarily in the Tysons boutique, this role will also support the DC City Center, Saks Atlanta and Neiman Marcus Atlanta boutiques, the Manager, Fashion Expertise will actas the liaison between the Fashion Expertise Officeand Fashion Retail teams in their market.

The Manager, Fashion Expertise develops theexpertiseof CHANEL Boutique teams across collections, product knowledge, luxury service standards, client experience, and styling.

The Manager, Fashion Expertise drives interactive learning on and off the boutique floor,facilitates styling development,provides individual coaching, and partners with Boutique Leadership Teams to sustain and elevate retail boutique performance.

• Deliver inspiring, concrete, and impactful in-boutique training sessions on collections, savoir-faire, product knowledge, and service behaviors.
• Position CHANEL as the ultimate fashion house at each collection launch, delivering a collection message consistent with global vision yet tailored to local specificities.
• Support retail staff in understanding and transmitting CHANEL’s fashion singularity.
• Promote monthlydigitallearning content andtrackdigital learning completion.
• Embody the Client Relational Promise, fostering a client-centric culture that sparks emotion and builds authentic connections.

• Coach Style Advisors to enhance their ability toprovidepersonalized style advice, curate looksand build strong client relationships grounded in individual tastes and lifestyles.
• Animate styling training workshops and strengthen
  
  Style
  
  Advisor& Fashion Advisorconfidenceand skillin offering personalized styling recommendations.
• Monitor styling training effectiveness through observation and qualitative feedback.
• Co-create action plans with Boutique Leadership on Style Advisor & Fashion Advisor styling development and client opportunities.
• Partner with Fashion Expertise Home Office, Style Advisors and Fashion Advisorstoanimateclient stylingappointmentsin boutiquesincludingfollowing up on KPI tracking
• Provide client feedback to Fashion Expertise Home Office

• Identify individual training and coaching needs and tailor development plans accordingly in strong partnership with Boutique Leadership.
• Conduct on-site coaching and evaluations, providing structured feedback to Boutique Managers and Fashion Advisors to foster a culture of continuous excellence.
• Recognize styling and retail talent and actively support their progression toward Style Advisor or Retail Management roles.

• Cultivate a growth mindset by actively engaging Boutique Leaders in learning and development initiatives.
• Drivethe transmission ofproductand style content to maximizecollectionimpact and support business objectives, including strategies to address slow-sellers.
• Partner with the Boutique Leadership Team on service indicators, Voice of Client (VOC) results, anddeliverqualitative insights to Fashion Expertise Home Office

• Partner closely with Boutique Leadership to design and deliver inspiring New Hire onboarding programs, supporting newcomers in deeply understanding the heritage, DNA, codes, and singularity of the House.
• Support Boutique Managers in the delivery of onboarding content, ensuring consistency of the CHANEL experience from day one.

• Theworld of fashion - exploring its rich…