Analyst, Disptute and Reconciliation, Agency Accounting

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Custom Field 1: USA - Richmond

Salary Range: $50,000. to $65,000.

Richmond, VA:
This position will follow a hybrid work-from-home/office model, with at least three days per week spent in the office.

Responsible for assisting in the resolution of customer disputes and reconciliation of outstanding receivables relating to global parent company agency activity

Perform root cause analysis of disputes and upstream processes to help identify inefficiencies and/or areas for improvement

Present recommendations to management and impacted stakeholders for root cause process resolutions

Provide follow-up on identified issues/root causes to reduce future occurrences

Act as liaison between offshore team and onshore marketing/sales to resolve customer disputes

Perform audits of customer outstanding as required and/or requested by management

Identify appropriate reconciliation process to resolve data discrepancies and collect appropriate data to submit and resolve discrepancy

Communicate with all cross functional owners on the research results, and when needed, follow up with internal and external customers for final resolution of individual discrepancy items

Review and analyze outstanding reports to address problem accounts and identify areas of focus

Work collaboratively with billing, collections and cashier teams to assist in resolution efforts

Handle other special projects and reporting as assigned

Ability to evaluate data, analyze, and problem solve

Responsive and dependable with excellent follow through

Strong communication, negotiation, and problem-solving skills a must

Effective and professional written and verbal communication skills

Outstanding attention to detail and accuracy

Highly motivated with the ability to work independently and as a team member

Excellent multi-tasking, time-management, and organizational skills

Strong analytical ability, acts objectively and plans for long-term implications

Knowledge of and experience in principles, practices, regulations, and procedures as they relate to B2B accounts receivable

Advanced user of Microsoft Excel and proficient user of other Microsoft Office and G-Suite applications

Strong data analytics skills, Looker experience a plus

Accurate, detail-oriented contract analysis skills

Direct and effective communicator external/internal customers

1+ years Function specific

Associate's degree preferred

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent.

We enjoy meeting candidates who are persistent in their own professional development.

ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week.

Salary commensurate with experience means your pay will be directly proportional to your background, skills, and qualifications.