Regional Customer Service Representative

Regional Customer Service Representative

The Regional Customer Service Representative involves traveling between branches and performing a variety of tasks related to vehicle title and registration processing. This includes examining, sorting, issuing, and denying vehicle titles, special plates, exempt plates, disabled placards, mechanic lien applications, and registration renewals. The role also involves processing applications in the state-operated system, Registration and Title System (RTS), handling customer inquiries, maintaining records, and ensuring that all documents are processed and secured in a timely manner.

This is an in-office position. All transactions are completed in (RTS) onsite at a branch location. Remote work options are not available unless authorized to process backlog. This position involves frequent travel, and dependable transportation is required to support mobility between branch locations. The role requires schedule flexibility, including variable start and end times and occasional short notice adjustments.

About the Tax Assessor-Collector The Harris County Tax Assessor-Collector's Office is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government, handling various financial and administrative tasks including:

• Property Tax Collection:
  Assess and collect property taxes for all eligible commercial and residential property owners and entities. Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities.
• Motor Vehicle Services:
  Manage commercial and residential vehicle registration, issue license plates, and handle vehicle title transfers, including the collection of associated fees.
• Voter Registration:
  Oversee voter registration within the county, issue voter registration certificates, and maintain an accurate voter registration roll.
• Additional Revenue Collection:
  Collecting certain fees, fines, and revenues related to permits or state mandates, depending on the county's needs.

Essential Duties

• Examine and sort documents to determine eligibility for the issuance or denial of vehicle titles, special plates, exempt plates, disabled placards, mechanic liens, and registration renewals.
• Process vehicle title applications, title rejection corrections, exempt title and registration, and disabled placard applications within the RT automated system.
• Compile and sort receipts in a neat, organized manner, ensuring that all checks and title work are balanced and included in the RTS report. All transactions must be processed in office by the original handler, requiring onsite presence each day.
• Safely securing documents in the vault overnight.
• Handle all incoming mail, drop-offs, and inter-office work promptly and efficiently, ensuring timely processing.
• Respond to customer inquiries in person, by phone, and via email, meeting the standard number of calls per month, providing clear and accurate information regarding vehicle titles, registration, and related services.
• Complete required auto-related training modules and cross-train in other sections to meet organizational needs. Also, attend training sessions upon request to stay up to date on relevant knowledge and best practices.
• Process payments in the form of cash, check, credit, or other forms of monetary value, ensuring every action is recorded and the cash drawer and non-cash transactions are balanced to the exact dollar amount.
• Other duties as assigned.

Education:

• High school diploma or GED equivalent from an accredited institution within the U.S.

Experience:

• At least one year of experience as an Auto Deputy Specialist/CSR in a Tax Office.

• Meet all performance requirements with at least a satisfactory rating or higher.

• Minimum of two (2) years of customer service experience.

• Passed state-required RTS training and completion of the in-house Tax Office training.

• Prior experience must include cash handling from a similarly situated operations environment or retail, banking, etc.

• Prior experience with vehicle registration, titling, or licensing services is required.

• Must…