Graduate Assistant, Marshall Online

Position Details Position Information

Position Title Graduate Assistant, Marshall Online Description of GA Assignment GA:
Clinical Practice
- The department will assign you to various tasks that will require you to provide professional service to MU students, clients of a MU Clinic, or other individuals in need of professional services provided by the office. Job Description Summary

Senior Director of Student Engagement

Marshall Online is dedicated to integrating students into the workplace, providing opportunities for learning and growth. The Graduate Assistant position within the Online Education and Certification unit involves supporting student services, communications, and event planning to enhance online student success.

• Assist with front-line student and stakeholder support through in-person, phone, email, text and chat interactions.
• Provide support to the Marshall Online team on initiatives and projects that promote and support online student success.
• Utilize various communication channels including but not limited to email, social media, and phone calls to connect students with information on programs and initiatives.
• Assist in the creation and implementation of student success programming, workshops, and events. Engage and collaborate with team and campus partners.
• Assist in creating, reviewing, and organizing documents, flyers, and web pages. Provide edits and feedback.
• Conduct and analyze research related to best practices and trends in online learning success.
• Utilize systems, data analytics tools and platforms to serve and connect students and, track and evaluate processes and efficiencies.
• Assist with surveys, polls, assessments to evaluate the effectiveness of initiatives.
• Provide support and training on technology and processes for engagement and programming.
• Create and post content in the Marshall U app. Monitor and support engagement in online connection communities.
• Other duties as assigned.

Department Online Education - MU2051 Location MU
- Marshall University Semester Fall Semester Hours Per Week Full Time (20 hrs a week)

Required Qualifications

Education

• Fully accepted to a graduate program at Marshall

Experience

• Must be able to perform all essential job duties as outlined in the job description.

Education Experience

• Strong communication skills
• Technology skills
• Clear and professional demeanor with peers, faculty, and staff
• Microsoft Suite experience, mostly Word, Excel, and Teams
• Ability to problem solve with assistance
• Organizational skills
• Attention to detail
• Ability to learn new information
• Flexible

Posting Number MU3165GA Open Date 08/14/2026 Close Date Open Until Filled Yes Special Instructions Summary

Required fields are indicated with an asterisk (*)

• * Are you fully accepted to a graduate program at Marshall University?
• Yes
• No

• Resume
• Cover Letter