Chargeback Specialist

LHH Recruitment Solutions has partnered with a growing organization. The Chargeback / Trade Spend & Deduction Specialist supports sales performance by managing trade spend forecasting, execution, and deduction resolution for key client accounts. This role is responsible for maintaining trade data in the client’s Trade Investment Management (TIM) system, reviewing and resolving trade deductions, and partnering closely with sales teams and client contacts to ensure accurate financial reporting and timely deduction clearance.

Pay Rate: $25-28/hr

Location: Wayne, PA or Morristown, NJ

Schedule: Hybrid – 3 days onsite (Tuesday–Thursday), 2 days remote

Maintain forecasted shipment volumes and trade spend data in the client’s Trade Investment Management (TIM) system

Translate shipment and trade event data from internal portals into client platforms

Review and apply trade deductions to the appropriate customer, category, and promotional event

Reconcile actual trade spend against client financial reporting to ensure accuracy

Partner with sales teams to research, track, and resolve customer deductions

Investigate unplanned, invalid, or disputed charges and support resolution efforts

Serve as a primary point of contact for deduction-related inquiries

Collaborate with internal teams and client partners to resolve discrepancies efficiently

Retrieve, validate, and upload supporting trade and brand documentation into internal systems

Strong customer and client focus with the ability to build trusted working relationships

Highly organized with strong attention to detail and the ability to manage multiple priorities

Persistent and solution-oriented when resolving discrepancies or issues

Strong planning and prioritization skills with the ability to meet deadlines

Quick learner with the ability to adapt to new systems and processes

Excellent time management and communication skills

Minimum of 3 years of experience in chargebacks, trade spend, deduction management, accounting, or related financial roles

Strong Excel skills required;
PowerPoint proficiency preferred

Ability to communicate effectively with internal stakeholders and external client contacts

Hybrid role based out of Wayne, PA or Morristown, NJ

In-office Tuesday, Wednesday, and Thursday; remote work remaining days

Minimal travel as needed

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers