Design Review​/Community Standards Coordinator

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Do you thrive in a service-oriented environment where you are part of a collaborative team? Do you have a keen eye for detail?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values:
Integrity, Respect, Service and Community.

About the Community:

This vibrant master-planned community featuring more than 1,300 single-family homes. Residents enjoy scenic trails, tranquil lakes and streams, thoughtfully designed parks, playgrounds, splash pads, sports courts, and catch-and-release fishing—creating an inviting lifestyle for all ages.

The Design Review / Community Standards Coordinator serves as a liaison between homeowners and the Design Review Board. They are also responsible for upholding aesthetic standards in the community. This position will be the first point of contact for the community, which entails both implementing and enforcing the CC&Rs. They will maintain a high degree of customer service in all resident inquiries and interactions;

answer phone calls and emails and provide general information of HOA governing documents and violations.

This is a part-time, remote position, typically requiring 20-25 hours per week. Candidates may work from anywhere within the Phoenix metro area and must be available during Mountain Standard Time (MST) business hours. While much of the work is performed remotely, the role requires one on-site visit per week. Candidates should be located within a reasonable driving distance of the assigned community.

What you’ll accomplish:

• Greet all homeowners upon entry and answer questions as needed
• Answer phone calls, respond to emails and other correspondence in a timely manner
• Creating, updating, and maintaining reports as needed
• Coordinate violation reporting and tracking process, including verification, notification, file maintenance, and follow-up
• Provides confidential administrative support to the Architectural and Community Standards Board and acts as a liaison between homeowners and Design Review Board
• Implement covenant enforcement and design review application process
• Review and submit architectural design review applications
• Prepare hearing outcome letters and send them to unit owners / residents
• Inspect completion of design review approvals
• Assist homeowners with understanding the Architectural guidelines and requirements and guide them through the submittal process
• Conduct weekly inspections of residential properties
• Coordinate violation reporting and tracking process, including verification, notification, file maintenance, and follow-up
• Issue violations of the deed restrictions with specific reference to property maintenance and aesthetics
• Document, photograph and record all violations while maintaining accurate records
• Maintain accurate records of complaints and inspections made and work with homeowners to resolve issues
• Assists in the creation and adoption of relevant policies based upon state statutes and the Association’s governing documents
• Supports any landscape group/committee in holding meetings, and communicating with owners and other representatives
• Assess and prioritize developmental needs to support our team and strategic objectives; participate in all community events as assigned
• Provide administrative assistance to the Community Manager and other team members, and perform other duties as assigned

What we’re looking for:

• The ideal candidate will possess strong interpersonal skills, a positive customer service attitude and tactful manner
• Ability to multi-task and work well under pressure
• This position may require participation in evening meetings or weekend events as deemed necessary
• Preferably, this applicant will have had experience in homeowner association operations, and or customer service
• Professional and adaptable, demonstrate good time management and organizational skills and…