Store Manager, Retail & Store Manager

Store Manager

Full Time Sales Nashville, Nashville, TN, US

Founded in London in 1991, Boden has spent more than three decades building a loyal global following through beautifully made clothing, exceptional quality, and outstanding customer experiences. What began as a small mail-order business has grown into an internationally recognized fashion brand serving customers across the UK, United States, Germany, Australia, and beyond. Today, we're proud to be expanding our retail footprint across the US, bringing the Boden experience to life through thoughtfully curated store environments and exceptional customer experiences.

This is an exciting opportunity to join an established global brand during a period of continued growth and expansion in the United States.

Stylish, grounded, uplifting – these values show through everything we do hout collaboration, honesty, and friendship between our teams, we wouldn’t be where we are today. We curate a world of beauty that’s ethical, inclusive – and importantly – good fun. We inspire you to live your best life. We are Boden.

Overview:

Theroleofthe Store Managerwilltakefullownershipofthestore ,keepingoperationsrunningbrilliantlyfromstocktoservicestandardswhileusingsoundcommercialjudgementtocreateadelightfulcustomerexperienceandstrong,steadybusinessresults.

How We Lead at Boden

Being a manager at Boden is about giving people clarity, backing them properly, and helping them do their best work.

You make things make sense. You take big ideas and turn them into clear priorities, so people know what they’re doing and (most importantly) why it matters.

Your communication is clear and open - you listen and you don’t over complicate things.

You take responsibility. When big decisions need to be made, you make them. When things change, you adapt. And when things don’t go to plan, you own it and move things forward.

You stay close to what matters - our customer, our brand and our goals - using that to guide decisions and keep teams aligned. Most importantly, you build a team people actually want to be part of - where people feel trusted, supported and able to grow.

Role Responsibilities:

BUSINESS LEADERSHIP

• Managetheoperations,day-to-day,sales,compliancewithalloperatingguidelines,ensuringtheachievementofsetincomeandprofittargets
• Operatewithahighlevelofautonomyandownership, making day-to-day commercial, operational, and people decisions in alignment with business strategy and company culture
• Driveandmaximizesalesperformancetoconsistentlyachievetheoverallsalesbudgetobjectiveswhileensuringoperationalintegrityandmonitoringmonthlyprofitability
• Demonstrateanentrepreneurialmindset,proactivelyidentifyingopportunitiestoimprovestoreperformance,customer experience,andlocalmarketexecution
• Analyzemonthlystoreperformanceandreportcurrenttrendstocovereveryaspectofthebusinessincludingcompetitorperformance
• Demonstratesalesleadershipbyplayinganactiveroleonthesalesfloorthroughcustomerengagement,ensuringthehighestlevelofcustomerserviceisprovidedandannualmysteryshopgoalsaremet
• Manageandsupportstocklevelsthroughdirectcommunicationwithkeybusinessdepartmentstomaximizefull-price selling,maintainahighsell-throughaswellasalignwithnewproductlaunches
• Trainandcommunicatecurrentcollectionknowledgetoallassociatestoensuretheteamisfullyeducatedonbrandpillarsandseasonstrategyandpartnerwiththeappropriateinternaldepartmentsforproductsupport
• Activelybuildandleveragepartnershipswith Home Officeand US Distribution
  
  Center teams,stakeholders,andexternalpartnerstoobtainsupport,share insights,andresolveissueseffectively
• Balanceindependencewithaccountability,ensuringdecisionsalignwithbrandstandards,financial targets,andbroaderbusinessstrategy

STORE OPERATIONS

• Overseetheprocessingofdailyincomingandoutboundmerchandiserequestsandshipments…