Online Grocery Shopper

Online Grocery Shopper Position Summary

The Online Grocery Shopper is responsible for accurately and efficiently selecting, preparing, and organizing grocery orders placed by customers through an online ordering system. This position requires excellent attention to detail, customer service skills, and the ability to work in a fast-paced grocery environment.

• Receive and review online grocery orders.
• Delivering to customers
• Select fresh, high-quality products according to customer specifications.
• Check product dates, quality, packaging, and quantities before adding items to orders.
• Locate products throughout the store quickly and efficiently.
• Choose appropriate substitutions when requested items are unavailable, following store guidelines and customer preferences.
• Communicate with customers regarding substitutions, unavailable products, or order-related questions when required.
• Carefully bag groceries to prevent damage and keep items organized.
• Separate refrigerated, frozen, and non-food items appropriately.
• Verify orders for accuracy before they are picked up or delivered.
• Keep shopping carts, work areas, and equipment clean and organized.
• Follow food safety, sanitation, and workplace safety procedures.
• Assist customers and provide friendly, professional service when needed.
• Meet productivity, accuracy, and order completion goals.
• Perform other duties as assigned by management.

• Previous grocery, retail, customer service, or warehouse experience is helpful but not required.
• Strong attention to detail and organizational skills.
• Ability to work efficiently in a fast-paced environment.
• Good communication and customer service skills.
• Ability to stand, walk, bend, and lift groceries throughout the shift.
• Ability to safely lift and carry grocery items.
• Dependable, punctual, and able to work independently.
• Basic ability to use a smartphone or handheld ordering device.
• Valid driver's license

This position involves working throughout a grocery store and may require frequent walking, standing, bending, reaching, and lifting. Online Grocery Shoppers may work in refrigerated and freezer areas and must be comfortable working around customers and other store employees.

• Customer service
• Attention to detail
• Time management
• Product knowledge
• Organization
• Accuracy
• Communication
• Teamwork
• Dependability
• Ability to work independently

JOB DOES INCLUDE TIPS - IF TIPS ARE GIVEN