Remote Customer Service Representative

Launch a Meaningful Career in Member Support

If you're someone who enjoys helping others, solving problems, and growing your skills every day, this is your opportunity to build a career with purpose. We're looking for Member Support Representatives to join our dynamic, 24/7 contact center-where every interaction matters and our members always come first.

• Serve as the first point of contact, delivering support with empathy, clarity, and confidence.
• Simplify complex financial products and services into clear, easy-to-understand guidance.
• Navigate multiple systems effortlessly while staying fully present in each conversation.
• Assist members with a wide range of needs, including accounts, cards, loans, savings, and retirement planning.
• Identify opportunities to offer the right solutions, helping members achieve their goals and building lasting relationships.

• Strong communication skills and a genuine passion for helping people.
• Ability to adapt in a fast-paced environment where every interaction is unique.
• Curiosity and a growth mindset-no prior experience needed; we provide the training and support you need to succeed.

This is a Contract to Hire position based out of Norfolk, VA.

The pay range for this position is $21.50 - $21.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Norfolk,VA.

This position is anticipated to close on Sep 8, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.