Remote Maintenance Representative
California, Moniteau County, Missouri, 65018, USA
Listed on 2026-09-14
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Retail
Customer Service Rep, Office Administrator/ Coordinator, Administrative Management
* Must have commercial vehicle fleet maintenance experience*
* This is a high volume inbound call role*
The Fleet Service Representative will serve as the primary point of contact in a call center environment, supporting site managers by coordinating vehicle maintenance and/or repair needs. This role involves efficiently entering service requests into the Fleet Management System (FMS), liaising with repair vendors, and ensuring timely service delivery to maintain fleet availability and reliability.
- Coordinate and manage maintenance and repairs with site managers and vendors.
- Compare repair times from different vendors.
- Ensure accurate data entry in the Fleet Management System (FMS).
- Verify warranties for repairs and parts.
- Assign repairs to preferred vendors with contractual agreements.
- Schedule services and confirm work completion with vendors.
- Update service records in the FMS for tracking and reporting.
- Resolve issues related to repair timelines, costs, and vendor performance.
- Adhere to policies and safety standards.
- Generate performance reports for continuous improvement.
- Foster relationships with site managers and vendors.
- Prioritize customer service and continuous improvement.
- Handle additional tasks as assigned.
Minimum Qualifications
- Education
: High school diploma or equivalent; additional education in business administration or related fields is a plus. - Service Writing Experience
- Knowledge of commercial vehicle maintenance and repair processes
- Fleet Management System (FMS) experienc
e - Communication and interpersonal skills
Compensation:
$55,000 to $65,000 per year.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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