Reservations Sales Agent; Seasonal

Job Summary

The role of the Reservation Sales Agent is to greet guests over the phone and provide an overview of the facility, as well as a comprehensive description of accommodation types and resort amenities that will fit their need.

• Responsible for practicing, supporting and promoting Crystal Mountain’s Service Standards at all times.
• Answer incoming calls in a timely manner with appropriate greeting to assist with reservations, confirmations, room need requests and questions.
• Ensure accurate information is provided to clients with respect to all products including, but not limited to, accommodations, spa options, lift, lesson, rental, tours and activities.
• Maintain knowledge of current resort events to explain resort products, activities, service and other information about the resort as requested.
• Sell and process accommodation, dinner, kids programs, spa services, golf tee times, snow sports lessons, etc. reservations using selling techniques and strategies.
• Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
• Accurately enter and update guest data in property systems, in a timely manner.
• Cognitive ability to accurately work and/or manage multiple projects under demanding circumstances.
• Receive and process all online reservation requests.
• Answer questions from upcoming and in-house guests about charges to guest accounts and make modifications as needed.
• Assist Reservation Sales Manager, Supervisor, or Reservation System Coordinator as needed.
• Must have a flexible schedule.
• Other duties as assigned by leadership team members.
• Perform responsibilities in accordance with all Company standards, policies and procedures.

• Previous experience with SMS, Microsoft Excel, Word, and Outlook preferred.
• Previous sales experience a plus.
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Self-directed and able to maximize use of time, resources and technology.
• Ability to speak clearly in a well-modulated and pleasant voice.
• Effectively and accurately operate assigned equipment.
• Maintains office, employee and company confidentiality at all times.
• Dependable and meets goals.

High School diploma or equivalent required.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• Remote work may be an option.
• The employee must regularly lift and /or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Evenings, weekends and holidays are a regular part of the schedule.
• Must have excellent attendance and conduct record.
• Non-smoking candidates preferred.