E-Commerce Order Resolution Coordinator

## E-Commerce Order Resolution Coordinator Apply:
R1 Dry DC Uxbridge, MA #0800:
Full time:
Posted Today:
R257165
** A World-Class Team
** BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.
** Why You’ll Love Working at BJ’s
** At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.
** Here’s just some of what you can look forward to:**
* ** Weekly Pay:
** Get paid every week so that you can manage your money on your terms.
* ** Free BJ’s Memberships:
** Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household. *
* ** Generous Paid Time Off:
** Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave. *
* ** Flexible and Affordable

Health Benefits:

** Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle. *
* ** 401(k) Retirement Savings Plan:
** Build your financial future with a company match (available to team members 18 and older). *
* ** Employee Stock Purchase Plan:
** Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
* * Eligibility requirements vary by position.
** Shift
* * Tuesday-Friday, 5:00am-3:30pm  
** Rate of Pay**$23.50 - $28.20  Performing E-Commerce member care resolution activities to ensure proper fulfilment of member and B2B orders, including: addressing member concerns regarding online and gift card orders via e-mail and/or phone; researching, troubleshooting, and resolving undelivered orders, receipt of inactive gift cards, lost packages, damaged deliveries, and wrong items shipped; determining root cause issue and providing prompt and professional feedback to Member Care, Home Office, and Carriers;

and working with merchants for inventory updates and merchandise related issues.
** Major Tasks, Responsibilities, and Key Accountabilities
*** Monitor and respond to e-mail inbox for Member Care concerns regarding 549 operation and orders.
* Research, troubleshoot, and resolve order issues.
* Ability to communicate with all areas of the company including Home Office, vendors, carriers, and drivers. Consistent support responding to phone calls, emails, and fax transmissions.
* Recognizing order issues and/or conflicts within the WMOS system.
* Provide prompt and professional feedback to Member Care, Home Office, and vendors.
* Remain professional in all internal and external communication
* Assist in training all new team members in accordance with policies and procedures.
* Displays good communication skills and displays the ability to work well with others.
* Must be able to work independently and with minimal supervision.
* Maintains all DC policies and procedures
* Maintains a safe and professional work environment
* Performs other duties as assigned, working in other departments as needed
* Available to work weekends, holidays and overtime as needed.  
** Qualifications
* ** At least 18 years of age.
* High school diploma or equivalent
* Strong computer and data entry skills required
* Ability to read and write English, follow and provide verbal instruction in English
* Bilingual preferred, English fluency required.  
** Environmental Job Conditions
*** Occasionally requires lifting…