Customer Service Manager

## Customer Service Manager Apply:
Ankeny #2, Prairie Trail, Ankeny, IA:
Full time:
Posted Today:
End Date:
October 24, 2026 (27 days left to apply):
R253748

Additional Considerations (if any):

Night & Weekend Shifts Required**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
***
* Job Description:

***
* Job Title:

** Customer Service
** Department:
** Grocery
*
* Pay Type:

** Hourly
* * Revision Date:
** 10/2025
** General Function
** Responsible for overseeing and supporting the operations of the Customer Service department, including processing mail, Western Union transactions, utility bill payments, check cashing, money order sales, and dry-cleaning orders. Ensures a high standard of service and compliance with company policies. Promotes a positive company image by consistently delivering courteous, friendly, and efficient customer service, while fostering a supportive and collaborative team environment.
** Reporting Relations
** Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home Positions that Report to you:
None
** Core Competencies
*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
*
* Primary Responsibilities:

*** Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by: (examples include)  + escorting them to the products they’re looking for  + securing products that are out of reach  + loading      or unloading heavy items  + making note of and passing along customer suggestions or requests  + performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone promptly and provides friendly, helpful service to customers who call.
* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
* Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.
* Processes Western Union orders.
* Sells money orders, cashes payroll, personal, ADC, and social security checks.
* Sells hunting and fishing licenses.
* Breaks down and puts money in utility drawers.
* Signs on postal department, breaks down, and turns off postal register.
* Processes paid outs.
* Sends faxes for customers.
* Counts the days’ coupons.
* Processes refunds for customers and department approved refunds.
* Answers the telephone for the store using appropriate telephone techniques.
* Utilizes the intercom system for paging, etc. using appropriate procedures.
* Removes trash in a timely manner.
* Maintains strict adherence to department and company guidelines related to personal hygiene and dress
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.
** Secondary Duties and Responsibilities
*** Signs on and off lottery machines.
* Assists customers with dry cleaning where applicable.
* Assists customers at the registers where necessary.
* Sells and redeems lottery tickets.
* Processes bottle refunds.
* Assists in other areas of store as needed.
* Performs other job-related duties and special projects as required.
** Knowledge, Skills, Abilities and Worker Characteristics
*** Must have the ability to…