Supervisor Retail Merchandising

The Retail Merchandising Supervisor position is responsible for the direction and performance of assigned Retail Merchandising team activity in an assigned region. The Retail Merchandising Supervisor will have impact on soliciting vendor, broker, and 3rd Party support within the appropriate accounts. This position is expected to be able to transition their leadership and expertise, between channels, banners, customers, and projects. An effective Retail Merchandising Supervisor will assist in the growth and development of the team’s sales skills and operational performance.

The Retail Merchandising Supervisor will provide quality service and achieve maximum sales while mitigating costs for their assigned territories.

• Directs daily activities of field merchandising teams, coordinates resources for customer and sales projects, and communicates plans effectively.
• Builds, mentors, and leads a high-performing team. Promotes a culture of service, integrity, communication and collaboration. Recruits and trains team members.
• Maintains customer satisfaction through regular communication with managers and account teams. Participate in sales meetings and training.
• Oversees major merchandising projects, including store layout reviews and reset planning.
• Serves as primary contact for customers and merchandising initiatives. Build strong relationships with retailers and internal stakeholders.
• Communicate with key UNFI personnel on competitor activity, customer needs, and sales opportunities. Supports presentations and attends trade shows.
• Resolves conflicts and issues across retail, regional teams, UNFI, and vendor/broker partners.
• Manages territory budget, approves expenses, and monitors team financial performance.
• Tracks customer satisfaction and project outcomes. Responds to issues promptly and ensures resolution.
• Exercises independent judgment in project planning and selling Professional Services. Engages customers across the UNFI portfolio.
• Conducts store audits to identify staffing gaps and opportunities.
• Performs other duties as assigned.

• Bachelor’s degree in business or related area of experience preferred.
• Valid Driver’s License is necessary.
• Auto Insurance levels that meet UNFI requirements.

• 3+ years of retail experience, preferably in grocery or specialty channels.
• Prior experience managing a team.
• Customer service experience in a retail setting.
• Bilingual – Spanish a plus.

• Knowledge of industry best practices.
• Excellent customer service and communication skills both verbal and written.
• Deal effectively with a wide variety of people both in person and over the telephone.
• Possess good leadership skills and ability to supervise others effectively.
• Ability to motivate and work with others to achieve desired results.
• Strong organizational skills, time management skills and attention to detail.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and exercise sound judgment.

This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.

• Ability to lift and carry items weighing up to 40 lbs., including boxes of…