Market Leader - West Region; CA, OR or WA)

Position: Market Leader - West Region (CA, OR or WA)
Location: Northern

About the Team

Our Field Leaders develop and deliver growth strategies across our stores. As a leader of people, they are passionate about developing highly engaged teams. As a leader of their region/district, they are forward thinking and solution oriented to drive results.

About the Location

Field Position:

This position is considered Field based and is considered to be a blend of onsite and remote work activity. Field associates will spend their time both traveling to and spending time in various Pet Smart locations and can expect to be asked to travel to Phoenix Home Office periodically throughout the year. Field associates typically work out of their home office when not traveling as outlined above.

About

the Job JOB SUMMARY
Pet Smart’s Market Leader (ML) is responsible for the leadership and development of 5-7 stores within a specific market of the organization and the leadership and operational oversight of a home store. The ML’s primary objective is to optimize the pet parent and associate experience, safety, revenue, and profitability of each store in the market by developing diverse, high performing teams, modeling our strong company culture, and driving continuous improvement.

The ML plans and directs activities within the market and home store with full profit and loss responsibility and acts within the scope of corporate objectives and policies to accomplish goals. This job will also be responsible for driving the company’s vision, mission, values, and strategy within the store.
ESSENTIAL RESPONSIBILITIES
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:

• Responsible for overall leadership of the home store, including coaching, building an independent, committed, high performing team to achieve results and drive the company strategies.
• Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Ensures stores are following and executing on all policies, plans and promotions, as well as consistent store standards and performance metrics.
• Maintains and ensures an open-door culture in the stores by engaging and listening to associates.
• Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
• Accountable for accurate and appropriate staffing and scheduling at home store.
• Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
• Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results.
• Cascades information to associates and adjusts team priorities to meet goals and commitments.
• Ensures continued alignment and responds effectively to a changing environment.
• Recognizes and celebrates associates driving overall associate engagement.

Overall Market

Experience:

• Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
• Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to escalated pet parent concerns.
• Builds store environments that are focused on consistently delivering an exceptional, positive in-store pet parent experience.
• Evaluates operations and seeks opportunities to continuously improve processes and services.
• Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups.
• Maintains store standards and…