Account Director

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At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world's top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, Pay Pal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones.

We are expanding our smart and driven team and would love for you to join us.

• Identify and close new business opportunities with enterprise and mid‑market companies.
• Engage executives in compelling conversations about how Dscout can unlock deeper understanding of their customers.
• Guide prospects through a consultative sales process that highlights ROI and strategic value.

• Create account plans to align strategy with your clients direction and to help internal teams support their growth and our expanded relationships.
• Cultivate long‑term relationships with clients, becoming a trusted advisor across multiple teams, functions, and geographies.
• Identify opportunities for growth within existing accounts by aligning Dscout's capabilities to evolving client needs.
• Partner closely with client stakeholders to co‑create strategies that accelerate adoption and impact.

• Own the renewal process by demonstrating business outcomes and ensuring clients see ongoing value.
• Work hand‑in‑hand with our Renewal Management and Customer Success Teams to deliver an outstanding client experience that fuels loyalty and retention.
• Consistently achieve industry‑leading renewal rates by advocating for client success.

• Stay ahead of industry trends and client challenges, positioning Dscout as an essential partner in experience research.
• Share client feedback and market intelligence to shape our product strategy and go‑to‑market approach.
• Help define and execute our sales vision, contributing to the growth and success of the entire team.

• A proven track record (5+ years) of success in Enterprise or Mid‑Market SaaS sales.
• Expertise in managing complex sales cycles, gaining access to senior executives, and closing multi‑stakeholder deals.
• Demonstrated success in both new business acquisition and growing existing accounts.
• A consultative, client‑first mindset — able to uncover strategic needs and translate them into actionable solutions.
• Exceptional communication, negotiation, and executive presence.
• An entrepreneurial spirit: self‑driven, adaptable, and eager to grow with a dynamic team.

Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager.

Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us – how in‑context insights from real people can build more enjoyable products and services.

We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world's most loved brands.

• A strong and competitive compensation package with a built‑in bonus and equity program.
• An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401(k) match, and much more.
• An education stipend to support your growth & development, and a remote work stipend.
• A company that is open and transparent with our team. You will know what is happening and why it matters.

Dscout is an equal‑opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and…