Client Account Specialist

Client Account Specialist

Who We Are

Home Equity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.

• Customer‑Focused. Passionate Advocates
• Courage to Act. Do the Right Thing
• One Team. One Vision
• Think Long‑Term. Ever‑Evolving
• Be Exceptional. Inspire Greatness

The role of a Client Account Specialist is that of a direct telephone/virtual meeting sales professional. The role is responsible for building a book of present‑and‑future‑day opportunities through lead follow‑up and outbound call activity to existing client portfolios to source new sales opportunities (i.e. refinances, subsequent advance, etc.).

• Utilizes proactive lead management and consultative selling skills to advise and offer solutions to existing Home Equity Bank clients, by providing them an opportunity to access additional funds from their mortgage.
• Responsible for the client‑facing sales interactions of our direct‑to‑consumer ancillary business; explores potential business development opportunities within the existing portfolio to uncover a client’s need to refinance, draw subsequent advances, and any other business opportunities as presented.
• Knowledge and understanding must be translated into a positive client experience, pairing client need with appropriate Home Equity Bank solutions.
• Proactive management of CRM (Excel?) and lead mining.
• Continuous learning—product knowledge, selling skills and relationship management techniques.

• Requires a thorough understanding of the Bank’s entire mortgage product suite and business processes (as relates to Subsequent Advances and Refinances).
• Post‑secondary education or approved equivalent combination of education and experience.
• Bilingual English/French is an asset.
• Consultative sales experience is an asset.
• Knowledge of the financial services industry is preferred.

• Results oriented with an understanding of the current financial services environment.
• The ability to deliver against established sales targets.
• Strong communication skills, particularly telephone selling skills and etiquette to effectively manage the sales process for existing clients.
• Ability to self‑manage within a “pay for performance” compensation model.
• Strong sales and interpersonal skills while embracing a team‑oriented culture.
• Strong organizational and time‑management skills.

• Hybrid home/office environment.

Home Equity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.

A Dynamic Culture – With People at the Centre

• We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024, Waterstone Canada’s Most Admired Corporate Cultures 2022‑2023, the Globe and Mail’s Report on Business:
  Canada’s Top Growing Companies 2022 (third year since 2019), Canada’s Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.
• Growth and Opportunities – We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on‑the‑job training. We also encourage our employees to develop professionally and personally through a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to…