Key Account Representative

In partnership with our client, we are actively searching for a Senior Key Account Representative to deliver on our commitment to serve patients. The specialty sales representative will be responsible for promoting a product to specialty healthcare providers in an assigned territory. This is a direct hire role with Health Monitor.

For over 40 years, Health Monitor has been a nationally recognized, targeted healthcare marketing platform for the Pharma/OTC industry. Our in-house, award‑winning content studio creates bespoke healthcare education that fosters more productive patient‑physician dialogues at every point of care—called #The Health Monitor Difference . We have the largest proprietary physician office network in the industry, with over 250,000 offices and more than 450,000 healthcare professionals engaging with our omnichannel educational products.

Health Monitor delivers premium point‑of‑care content that empowers patients and HCPs with trusted information to achieve the best health outcomes while driving impactful ROI for brands.

The Key Account Representative is an external (outside) sales position responsible for calling on targeted leads, selling, and establishing/maintaining relationships with Key Health Care Providers (HCPs) and systems within their assigned territory. This role involves planning and executing both tactical and strategic sales activities, with the ability to lead teams and make decisions autonomously while aligning with management's strategic objectives.

• Plan and execute tactical activities with strategic responsibilities.
• Achieve quarterly and annual sales goals, including new client acquisition and upgrades within the assigned geography.
• Acquire new hospitals, health systems, and large group practices.
• Establish and maintain relationships with at least 5 Key Account Systems within the assigned geography.
• Develop quarterly sales plans with the manager to align with the Plan of Action (POA).
• Engage in at least 6 in‑person calls with decision‑makers per day, including C‑Suite executives or other key stakeholders.
• Expand Health Monitor’s market share by generating new business opportunities within the territory.
• Manage client relationships to build an excellent reputation for service, addressing issues quickly and efficiently.
• Manage administrative responsibilities, including submitting sales orders through Net Suite and handling expenses and mileage reimbursement via Concur.
• Collaborate with regional team service counterparts, including Ambassadors and Field Service Technicians, to ensure client satisfaction and smooth operations.
• 50% travel required; role may also involve remote work and home office tasks during non‑travel periods.
• Perform other duties as assigned by management.

• Achievement of quarterly and annual sales targets.
• Successful acquisition and retention of new clients (hospitals, systems, large group practices).
• Client satisfaction and retention metrics.
• Leadership performance, if applicable (team guidance, project management).
• Efficiency in managing administrative tasks (timely and accurate submissions).

• Bachelor’s degree or equivalent sales experience required.
• 2–5+ years of B2B, medical/dental device, or pharmaceutical sales experience.
• Proven ability to interface with clients professionally and adapt communication style to suit the audience (HCPs, C‑Suite executives, etc.).
• Territory management experience, including the ability to strategically assign, scale, and optimize customer coverage.
• In‑depth knowledge of HCP networks, group practices, and health systems within the region.
• Strong product knowledge of the Point of Care space, with the ability to train and educate both clients and new hires on products.
• Executive presence: confidence in presenting, listening, delegating, and making decisions that benefit the company while addressing customer needs.
• Strong business acumen with an understanding of products, services, and the full sales cycle. Excellent storytelling skills to engage clients and close sales.
• Proven track record of meeting and exceeding sales quotas,…