Client Partner Executive

Location: National

Client Partner Executive page is loaded## Client Partner Executive locations:
US - National time type:
Full time posted on:
Posted Yesterday job requisition :
R5276

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Client Partnership Executive (CPE)
The Client Partnership Executive (CPE) is a trusted advisor and executive to Nordic’s valued clients: building strong relationships (both deep and wide), becoming a consistent on-site presence and representative of Nordic, providing responsive and high-quality customer service, prospecting and developing and adopting a dedicated focus to the expansion of Nordic services and solutions within new accounts. The CPE will also demonstrate Nordic’s maxims with enthusiasm, optimism and courage.
** Key Responsibilities
** The CPE will have the following key responsibilities which include, but are not limited to:
** Client Engagement
*** Primary focus on supporting current long-term relationships for a select number (typically 4-10); serving as a trusted advisor to potential Nordic clients
* Serving as the primary executive contact for clients (C-level, Vice President, and IT Directors)
* Listening carefully to both marketplace and client’s needs and cross-selling Nordic’s services to develop solutions that successfully meet client’s expectations and needs
* Analyzes and understands client business challenges, identifying and aligning solutions to those challenges
* Engages and owns complex sales opportunities, providing the highest quality of customer service, while maintaining exceptional client relationships
* Ensuring accountability of client contract compliance
* Using industry expertise, provide consultative thought leadership to client partners in sales and ongoing account management conversations
* Leading and co-leading calls and onsite visits with clients to identify and develop opportunities
* Traveling to sites and conferences to support existing relationships and foster new business opportunities and relationships
** Sales Leadership
*** Displays leadership skills that best represents Nordic both internally and externally
* Demonstrating a high sense of urgency, ability to independently identify, develop, drive and manage complex opportunities through closing
* Providing day-to-day management and Nordic team leadership, including responsibility for performance management
* Developing relationships and partnering collaboratively across Nordic’s home office team to support the needs of the organization
* Maintains accurate data regarding sales and opportunity activities in Salesforce
* Partnering successfully with Nordic’s extended team on all aspects of strategic opportunities
* Coordinating client engagement needs with other members of the Nordic team members
* Speaking clearly to Nordic’s differentiators in the industry and to each of Nordic’s services and their value
* Owning coordination, creation and delivery of customized proposals in response to client RFP and solution requests
* Developing and managing a pipeline of opportunity to satisfy metrics
* Representing Nordic at industry conferences and events
* Creating and adhering to internal documentation guidelines to track and maintain client leads, account plans, client communications, and client contacts in CRM and ensuring its compliance
** Skills and Experience
*** 12+ years’ relevant business experience. Bachelors degree, or equivalent experience, required. Masters degree preferred
* 8+ years’ client management and/or sales experience
* 5+ years’ experience in the healthcare market. Proven professional services sales experience in healthcare preferred
* Proven aptitude in Digital Health & Transformation, Performance Improvement, Managed Services and EHR/ERP services
* Must demonstrate and embody Nordic’s maxims
* Strong capability to originate, develop and close multi-offering, multi-year, enterprise level engagements exceeding $3M+ in TCV
* Proven track record of achieving and/or exceeding annual targets
* Strong track record of building, developing, and maintaining client relationships at all levels of a healthcare organization
* Proven resilient and tenacious aptitude and capacity to drive customer success and happiness
*…