Renewal Specialist; Tech Touch; Remote

Employer Industry: Cybersecurity

• Salary up to $57,000, including base, bonuses, and commissions
• Company-wide bonuses based on monthly sales targets
• Remote flexibility, allowing you to manage your schedule and workspace
• Opportunities for continuous learning through certification bonuses and tuition reimbursement programs
• Dynamic and talented team focused on customer success
• Fun and engaging work environment with team activities and events

• Manage all renewal opportunities within your assigned portfolio, researching customer health and account status
• Collaborate closely with Tech Touch CSMs to strategize on accounts and provide a seamless customer experience
• Lead direct conversations with customers to understand their needs and handle objections
• Negotiate optimal contract terms with customers to prevent churn
• Maintain accurate administration of opportunities in Salesforce, including deal sheets

• 1+ years of experience in renewals, sales operations, or account management in a fast-paced environment
• Strong organizational skills to manage a high volume of accounts and tasks
• Direct communication skills for leading negotiations and explaining pricing details
• Process-oriented mindset with attention to detail in Salesforce records
• Collaborative approach to build strong working relationships with CSMs

• Extensive experience with Salesforce
• Experience working with Tech Touch or high-volume customer segments
• Background in SaaS or subscription-based contracts

#Cybersecurity #Customer Success #Remote Work #Career Growth #Sales Operations

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.