Renewal Specialist; SMB; Hybrid

Employer Industry: Cybersecurity

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Fully remote position, allowing for flexible work arrangements
• Company-wide bonuses based on monthly sales targets and employee referral bonuses
• Support for professional development through certification bonuses and tuition reimbursement programs
• Engaging team environment with fun activities and a focus on results
• Clear visibility into how your work impacts the company's success

• Manage all renewal opportunities for assigned accounts and research customer health to identify risks or expansion opportunities
• Collaborate with SMB Customer Success Managers (CSMs) and Account Managers to develop effective renewal strategies
• Engage with customers to understand their needs, address objections, and negotiate terms to prevent churn
• Draft and send accurate pricing quotes while ensuring compliance with company policies
• Maintain updated records in Salesforce and track upcoming renewals to provide regular updates to management

• Minimum of 1+ years of experience in renewals, account management, or sales support
• Strong organizational skills with the ability to manage multiple deadlines effectively
• Exceptional communication skills, both written and verbal
• Proactive problem-solving mindset to address potential customer hesitations
• Team-oriented approach to build solid working relationships with colleagues

• Hands-on experience with Salesforce
• Experience working with Small to Medium Business (SMB) accounts
• Basic understanding of subscription-based contracts and pricing

#Cybersecurity #Remote Work #Career Growth #Sales Support #Team Collaboration

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