Inside Sales Specialist

Job Summary

Onsite or Remote option | Full time Sales/Customer Service Department. Case Paper is a leading supplier to the printing and packaging industries, known for quality products, strong partnerships, and outstanding customer service. We are currently seeking a motivated and detail-oriented Inside Sales Specialist to join our Florida team. This role plays a key part in supporting our sales organization by managing customer accounts, preparing quotes, processing orders, and collaborating closely with both inside and outside sales partners.

While onsite, full‑time work in Miami is preferred, remote work is available for qualified Florida‑based sales/customer service professionals within the industry.

"We get it done – right." We are also mindful of our three uniques — Responsive, Reliable, and Resourceful. Owning the customer relationship through the support of our outside sales reps and being the liaison for our customers is the daily game. The standard cookie‑cutter duties are below but remember, "
Owning It
" is what it is about.

• Provide exceptional service to existing customers and prospects
• Prepare and manage quotes, estimates, and pricing / Maintain CRM records
• Process orders accurately and efficiently
• Proactively follow up on leads and opportunities to support sales and growth with new or prospective customers
• Support inside and outside sales teams to drive growth and repeat business
• Communicate effectively with customers, vendors, and internal teams
• Utilize Microsoft Excel and internal systems to manage data and reporting
• Participate in product and process training to expand your skills

• 4 years of experience in customer service, inside sales, or a related field (such as estimating, purchasing, or quote preparation)
• Strong communication and organizational skills
• Proven ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Excel: AS400 experience a plus
• Team‑focused and growth‑oriented mindset with attention to detail and accuracy

• Competitive pay
• Comprehensive health benefits
• Retirement plan options
• Paid time off
• Supportive culture that values learning, collaboration, and teamwork

If you’re looking to build a long‑term career with a respected company in the paper and printing industry, we’d love to hear from you.

It is the policy of Case Paper to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, color, religion, creed, physical and mental disability, sex (including pregnancy, including childbirth, lactation, and related medical conditions), sexual orientation, gender, gender expression, transgender, national origin, ancestry, marital status (including domestic partnership), veteran status, age, ancestry, genetic information, and military and veteran status, or any other classification protected by applicable local, state, or federal laws.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Case Paper is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Case Paper is a drug‑free workplace.