Bilingual Home Inspection Field Representative - Albuquerque, Mexico

Overview

At Vanderbilt Mortgage, we believe home ownership makes lives better. For over 50 years, we’ve been committed to making home ownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry.

Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

Bilingual Home Inspection Field Representative - Albuquerque, New Mexico (Non – LO – Servicing)

JOB STATUS: Full Time/Hourly

DEPARTMENT: Loan Servicing

REPORTS TO: Outside Home Inspection Supervisor

TRAVEL REQUIRED: 95%

WORK SCHEDULE: Remote Optimal

PAY: The expected hiring range for this position is from $60,000 to $65,000 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.

The Home Inspection Field Representatives complete a variety of inspection-related requests for new and existing customers and inspections on potentially vacant homes. This role reports to the Home Inspection Field Supervisor and drives to collateral locations, communicates with delinquent customers and Home Office, assesses status and condition of VMF homes.

• Driving to collateral locations and property visits.
• Reviews inspection-related requests for new and existing homes.
• Determines coverage area to ensure timely completion of requests.
• Locates homes using mapping software and drives to each location.
• Confirms addresses and verifies collateral matches descriptions.
• Inputs results daily for the inspections completed, including uploading pictures and condition report, and reviews accounts to prepare for the next day.
• Verifies correct party contact and connects customers with Account Representative (collections team member) in the Home Office; does not communicate with customers about delinquency/collections.
• 50% of communication methods are face-to-face and 50% completed over the phone and via e-mail.
• Establishes and cultivates relationships within the Home Office and various departments supported by the home inspection group.

• Assess Status and Condition of the Collateral

• Determines if the home has occupancy or is vacant.
• Takes pictures of collateral and documents status for Account Representative review.
• Uses mobile laptop, cell phone, and digital camera to upload/download pictures.
• If vacant, identifies next steps (full condition report to assess condition including any damages or securing home if needed by changing locks and partial winterization).
• Change door locks and winterize homes.

• Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

• Education:
  
  High school diploma or equivalent required
• Experience:
  
  Minimum 1 year relevant experience required
• Must be fluent in both English and Spanish
• Must maintain a valid driver’s license in good standing in the state residing. Must always maintain insurance with acceptable levels.
• Must have a clear understanding of collection and repossession procedures.
• Strong computer skills required to include email.
• Ability to communicate effectively and efficiently via phone, email, and in person.
• Maintain a professional working relationship with all customers and levels of staffing inside the office and in the field.
• Build a good rapport with local Remarketing Asset Managers in the area.
• Willingness and ability to complete assigned work…