Key Accounts Executive

Join today to apply for the Key Accounts Executive role at MSC Industrial Supply Co.

The Key Accounts Executive is responsible for driving sales growth by expanding relationships with existing customers and identifying cross‑sell and upsell opportunities within key account locations. Managing portfolios with potential revenues ranging from $25K to $250K, the role emphasizes exceptional account management, collaboration, and execution of strategic sales strategies to acquire, develop, and retain clients in designated territories.

• Build and strengthen relationships with customers at both functional and executive levels to ensure retention, satisfaction, and alignment with current and future needs.
• Develop and execute strategies to deepen penetration within accounts, expand revenue opportunities, and achieve sales and retention targets.
• Serve as a trusted advisor by delivering tailored, value‑driven solutions that address customer priorities.
• Lead the implementation of major company programs and initiatives within assigned accounts.
• Process orders, manage inventory, and coordinate returns to ensure accurate and efficient operations.
• Leverage CRM and account management systems to track sales activity, analyze trends, and ensure accurate forecasting and reporting.
• Partner with internal teams to deliver operational excellence and exceed customer expectations through strong service orientation and follow‑up.
• Drive the setup and optimization of vending and VMI services at new or existing account locations.
• Collaborate with sales management to design competitive pricing strategies for non‑contract customers.
• Monitor market trends, competitors, and emerging technologies to provide customers with forward‑looking solutions.
• Prepare and submit timely, accurate sales reports that align with management expectations.
• Secure and submit customer orders for processing utilizing ordering technology.
• Contribute to a culture of collaboration, innovation, and accountability that reflects company values.
• Participate in cross‑functional projects and initiatives to support broader organizational goals.

• High school diploma or GED required; 2–4 year college degree preferred.
• 2–3 years of outside direct sales/service experience preferred but not required.
• Industry experience (e.g., fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing) preferred.
• Strong technical aptitude with the ability to read and analyze technical materials.
• Demonstrated ability to resolve problems, develop action plans, and drive results.
• Excellent communication, presentation, listening, and relationship‑building skills.
• Proficient in MS Word, Excel, PowerPoint, and email; able to adapt to PC‑based order systems and handheld scanning devices.
• Strong organizational, time‑management, and basic math skills.
• High degree of integrity and ability to build long‑term customer relationships.
• Reliable transportation, valid driver’s license, and insurance as required by state law.
• Ability to work from a home office with personal computer and internet access.

• Industrial or manufacturing segment experience.

• Valid driver’s license may be required.
• Capable of driving up to several hours per day to customer locations within an assigned territory or region.
• Job requires visitation of customer sites with varying environments, conditions, layouts, and accessibility.
• Ability to lift up to 50 lbs and perform physical tasks such as walking, bending, and standing for long periods.
• Willingness to comply with customer safety and PPE protocols.
• Position may require access to ITAR and/or CUI.

Compensation starting at $64,540 – $101,420 per year, dependent on experience (base with included commissions).

Applicants must be currently authorized to work in the United States. MSC is unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

MSC is committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.